Business Analyst
- ZINFI
- 2 - 4 years
- Kolkata
- 11 months ago
- Email to a friend
- Report this job
Job Description
About You: At ZINFI, we re looking to bring on board people who embody our core values:
- Be Transparent. We want team members to be honest communication with customers, stakeholders, and internal teams.
- Be Effective. Effectiveness is achieving goals well, focusing on producing tangible customer results.
- Be Accountable. Accountability builds trust and reliability by following through on commitments to ensure dependability.
- Be Mindful. Mindfulness promotes continuous learning, innovation, and adaptability within a dynamic, evolving industry.
- Be Willing. Willingness means readiness to face challenges, embrace change, and positively contribute to team efforts.
- Have Ownership. Ownership involves taking personal responsibility for work outcomes and team success consistently.
- Be Respectful. Respect creates a positive, collaborative, professional work environment valuing diversity.
- Be Knowledgeable. Knowledge is pursued continuously, fostering expertise and understanding through ongoing learning and sharing.
Our employees are tasked with delivering excellent business results by focusing on customer satisfaction and success . These results are best achieved by:
- Customer Need Analysis: Actively engage with customers through interviews, workshops, and research to gather and document business requirements that reflect their needs and expectations.
- Use Case Analysis: Analyze and translate customer requirements into functional specifications that the development team can implement, ensuring customer-centric use cases drive all outcomes.
- Value Proposition Analysis: Collaborate with the Product Owner to shape the end-to-end product strategy, ensuring that business value is defined based on the customer s goals and objectives .
- Customer-Driven Prioritization: Maintain a backlog prioritized by the potential customer impact, ensuring that all work provides the maximum value to the customer.
- Continuous Feedback Loop: Act as the primary point of contact for customers and the internal team, ensuring clarity of customer requirements and addressing concerns throughout the development cycle.
- Solution Validation and Metrics: Define, implement, and track performance metrics to assess the effectiveness of solutions from the customer s perspective once they enter production.
- Product Demos and User Training: Prepare and support the team in delivering product demos and user training sessions that address the customer s pain points.
- Prototyping and Mockups: Based on customer insights, create conceptual prototypes and mockups to facilitate faster solution validation and ensure alignment with customer needs.
- Cross-functional collaboration: Collaborate across teams to ensure alignment between customer needs and technical solutions, focusing on delivering customer value .
- Customer-Focused Project Management: Plan and monitor deliverables to ensure on-time completion of projects that are critical to the customer s success.
- Customer Data Analysis: Perform data analysis to consolidate insights into how customers use the product, identifying areas for improvement.
- Requirements Analysis: Facilitate the communication between customers, business stakeholders, and development teams to ensure the successful delivery of customer-centric projects.
- Expert in Product Domain: Become the go-to expert in at least one area of the Product, with a deep understanding of how that area impacts the customer experience.
- 2 to 4 years of experience as a business analyst, with a strong focus on customer engagement and satisfaction .
- Competency in Microsoft applications, including Word, Excel, PowerPoint, and Outlook.
- Experience with software product management lifecycle and Agile methodologies, with a focus on delivering customer-driven solutions .
- Ability to own small, well-scoped workflows and implementation (configuration DIY based) that meet specific customer requirements .
- Self-starter with a customer-first mindset , capable of creative thinking and relationship building.
- Strong communication skills with the ability to present complex messages clearly to both customers and stakeholders .
- Detail-oriented, analytical, and inquisitive, with the ability to manage multiple customer priorities simultaneously.
- Strong project management and tracking skills, comfortable making decisions that prioritize customer outcomes .
- Knowledge of Relational DB Concepts and Design, with an understanding of how customer data is managed.
- Familiarity with Microsoft Azure and service-oriented (SOA) architectures that support customer integrations.
- Knowledge of event-driven (EDA) architecture.
- Bachelor s Degree in a relevant field or equivalent work experience, with a focus on customer engagement and satisfaction .
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Data Science & AnalyticsRole Category: Business Intelligence & AnalyticsRole: Business AnalystEmployement Type: Full timeContact Details:
Company: ZINFILocation(s): Kolkata+ View Contact
Keyskills: Relationship management Automation Data analysis SOA Project management Analytical Microsoft applications Web development Agile Silicon
Fraud Alert to job seekers!
₹ Not Disclosed
Similar positions
ZINFI
ZINFI Technologies Inc. is a leading provider of services with headquarters in the Silicon Valley area, near San Francisco, California. ZINFI was established in 2004 and offers a unique work experience at a remarkably fast-growing technology company with an experienced management team. This is a spe...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in