Customer Support Executive-Walk-in @ IntouchCX

Job Description

Job description

About the Role

We are looking for a highly motivated and articulate International Chat Support Executive to join our global support team. In this role, youll be the frontline of our brand, engaging with customers across time zones via live chat, resolving queries with empathy, clarity, and professionalism.

If youre a problem-solver with strong communication skills and a passion for helping people, this is the role for you.

Key Responsibilities

• Respond to customer inquiries via live chat in a timely, friendly, and professional manner.
• Troubleshoot product or service issues, guiding users step-by-step toward resolution.
• Provide accurate, complete, and clear information using internal resources and product knowledge.
• Collaborate with internal teams to escalate unresolved issues and improve service delivery.
• Maintain high standards for customer satisfaction, chat handling time, and quality.

Requirements

• Experience: 0-4 years in customer service or support (preferably chat-based).
• Communication: Excellent written English with a focus on tone, clarity, and grammar.
• Availability: Flexibility to work rotational shifts, including weekends and holidays.
• Mindset: Empathetic, patient, and adaptable with a customer-first approach.
• Education: Bachelors degree preferred but not mandatory.
  

Preferred Qualifications

• Prior experience with international customer support will be added advantage
• Ability to handle multiple chats simultaneously without compromising quality.
  

What We Offer

• Competitive compensation with shift and performance incentives.
• Dynamic and diverse work culture with global exposure.
• Growth and learning opportunities in a fast-paced environment.
• Competitive compensation and benefits.
• PF and ESI
• Free transportation up to 25km upon checking hiring radius
  

Interested Candidates

Share Resumes to ma**************n@in******x.com

Sai kiran HR : 9581035*** (No calls only WhatsApp)

Role: Chat SupportIndustry Type: BPM / BPODepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Non VoiceEducationUG: Graduation Not Required Role & responsibilities

Preferred candidate profile

Chat Support

Communication Skills

Typing Speed

Non Voice Process International

Dual Chat Process

Mode of Interview Face to Face Walkin location: B16, Mindspace, 5th floor, back side of Inorbit mall
https://maps.app.goo.gl/Cr8siKxC8wQpV7sE9Walkin timing: 11:30AM - 2:30PM

Date of Interview- 29th May 2025

Please Mention Saikiran HR on your Resumes

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Keyskills:   International Non Voice International Chat Process Non Voice Process Chat Support Non Voice Chat Process