Campaign Manager
- Zeta Global
- 2 - 7 years
- Hyderabad
- 2 months ago
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Job Description
The Campaign Manager will be responsible for the quality and delivery of a campaign for a client including tactical recommendations, campaign management, campaign development, QA and reporting calling on specialist roles when necessary (eg Creative). This is a role to work in a fast-paced technology support environment using innovative technologies while having the ability to work with enterprise clients face-to-face. Creative problem solving and troubleshooting skills will lead to success in this position and future advancement!
Role/Responsibilities:
- Gathering campaign requirements, timelines and finalizing briefing
- Coordinate with cross functional team to drive email development
- Managing the creative process if required
- Analyze provided html assets and revise where necessary
- Campaign configuration
- Audience creation, management and data troubleshooting (not responsible for the data integrity - BSA)
- Quality Assurance and testing of campaign
- Campaign performance tracking & reporting
- Management of campaigns and communications of time, scope, cost
- Managing & maintaining campaign documentation
- Client and internal training on campaign process, platform tools & custom applications
- Campaign/trigger monitoring & issue resolution management
- Internal & external training of platform, tools & custom applications
- Day to day support of specific platform & custom applications for self-deployment clients
- Beta testing Product features and upgrades
- Active participation in internal and external calls to understand upcoming projects or campaigns.
Experience:
- 2+ years related full-time experience in customer support or client services environment
- Must have strong understanding of customer service standards
- Must have strong critical thinking skills
- Working knowledge of HTML/CSS
- Working knowledge on the relational database structure (primary and unique keys, sister table joins)
- Self-starter who requires minimum supervision
- Strong written and oral communication skills
- Must have the ability to multi-task and prioritize work independently
- Familiarity with project management methodologies; understanding of scope, requirement gathering, dependencies, and scheduling work
- Must have a high attention to detail with the ability to produce flawless work in rapid succession
- Must possess effective communication skills when speaking to technical and non-technical.
Not required but a plus:
- Knowledge and experience with basic Adobe Photoshop functionality
- Knowledge of email best practices.
Qualifications:
- Bachelors degree ( BTECH ) OR Masters ( MBA )
- Proficient in Microsoft Office applications, especially Excel and MS Word
Job Classification
Industry: Advertising & MarketingFunctional Area / Department: Marketing & CommunicationRole Category: Digital MarketingRole: Campaign ManagerEmployement Type: Full timeContact Details:
Company: Zeta GlobalLocation(s): Hyderabad+ View Contact
Keyskills: Manager Quality Assurance Campaign management Project management Customer support HTML Scheduling Customer service Troubleshooting Digital marketing Monitoring
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