Director Software Engineering @ Optum

Job Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start  Caring. Connecting. Growing together.

   Primary Responsibilities

 

Lead the migration of traditional voice contact centers to Google and Amazon cloud contact center solutions

Oversee the design, development, and implementation of cloud-based contact center solutions

Collaborate with cross-functional teams to ensure seamless integration and deployment

Develop and maintain best practices for DevOps and cloud infrastructure

Manage and mentor a team of 8-10 software engineers, providing guidance and support

Ensure the scalability, reliability, and security of cloud contact center solutions

Stay updated with emerging cloud technologies and industry trends

Coordinate with stakeholders to define project requirements and deliverables Work with SI partners and internal stakeholder to deliver outcome & business values

Support the company's vision of "responsible use of AI" by implementing a Machine Learning Review board approval process

Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

#Exetech

 Required Qualifications

 

Bachelor's degree in Computer Science, Engineering, or a related field (Master's preferred)

8+ years of experience in emerging cloud solutions supporting DevOps practices

5+ years of experience in digital channel development for large scale contact centers solutions (supporting Voice BOT, Chat BOT, and other channels)

Proven experience with Google Cloud Platform (GCP) and Amazon Web Services (AWS)

Experience with AI/ML and Large Language Models (LLM)

Familiarity with Genesys contact center IVR migrations

Solid understanding of cloud architecture and infrastructure

Understands the financial implications of software (cost and benefits for both engineering and operations)

Proven to track record of innovation and optimization in established Enterprise BOT landscapes

Proven excellent leadership and team management skills

Proven ability to work collaboratively with cross-functional teams

Proven solid problem-solving and analytical skills

Proven excellent communication and interpersonal skills

Demonstrates ability to quickly learn the ecosystem, and appropriately apply new engineering solutions for the bot and IVR migrations to cloud solutions

 Preferred Qualifications

 

Certifications in GCP and AWS

Experience with other cloud contact center solutions

Knowledge of Java, Familiarity with the Aha intake process, or experience in the healthcare industry

Knowledge of additional contact center technologies and platforms

Familiar with hybrid cloud solutions

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes an enterprise priority reflected in our mission.

Job Classification

Industry: Retail
Functional Area / Department: Engineering - Software & QA
Role Category: Software Development
Role: Head - Engineering
Employement Type: Full time

Contact Details:

Company: Optum
Location(s): Hyderabad

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