CVM Manager
- Appzen
- 4 - 6 years
- Pune
- 2 months ago
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Job Description
- Manage 15-20 customers collaborating with a team of dedicated Customer Success Managers and L1 support managers
- Be the POC for customer stakeholders based out of India
- Ensure governance /compliance for Steady-State Accounts transition, including systematic Knowledge Transfer from Implementation teams,
- Regular cadences with Customer Teams, flag Issues and concerns ahead of time / avoiding Customer escalations
- Proactive monitoring reporting of Operational Health Metrics (Adoption, SLA reports, CSI) to internal and external stakeholders to help identify and mitigate risks
- Driving/Coordinating RCAs High severity issues with close collaboration PMG, Engineering and Global support organization
- Driving release walk through and auditors training. Enabling customer community to get certified on AppZen Spend to Pay platform
- Humble and Friendly personality with an open and honest communication style
- 4-6 years of experience in enterprise SaaS/software implementations, account management or other relevant business consulting
- Strong project management skills
- Exceptional customer presence and presentation skills; comfortable conversing with C-level executives
- Logical and good understanding of the Accounts payable and TE process
- Ability to liaise with multiple internal cross-functional teams
Job Classification
Industry: Software ProductFunctional Area / Department: Finance & AccountingRole Category: TreasuryRole: Treasury Operations ManagerEmployement Type: Full timeContact Details:
Company: AppzenLocation(s): Pune
Keyskills: Auditor Training Business consulting C Project management Artificial Intelligence SAAS Account management Operations Monitoring
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