L2 Technical Consultant - Global Support @ Appzen

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L2 Technical Consultant - Global Support

Appzen
4 - 9 years
Pune
2 months ago
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Job Description

Responsibilities:

Providing 2nd level technical support to customers and partners
Interacting with Engineering, Operations, and cross-functional management regularly on high profile technical issues while providing feedback and leadership to our product support team
Reproducing customer issues, file bug reports and coordinate the delivery of fixes.
Analysing and collecting customer data: log files, Java stack traces, thread dumps,
Authoring knowledge base articles and driving internal knowledge sharing
Working off routine hours on occasion
Should be ready to work in a 24*5 shift environment.

Must-Have:

Hands-on experience with Java or Python.
Good understanding of Relational Databases Hands-on experience in writing SQL queries
Good understanding of JSON and web services-based APIs. Hands-on experience with log analysis tools such as Kibana.
Ability to understand our business applications quickly.
4+ years in Level 2 support in a SaaS company.

Job Classification

Industry: BPM / BPO
Functional Area / Department: Engineering - Software & QA
Role Category: DBA / Data warehousing
Role: Database Administrator
Employement Type: Full time

Contact Details:

Company: Appzen
Location(s): Pune

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Keyskills: Java Kibana Technical Consultant technical support web services JSON Python

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Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

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Appzen

AppZen uses artificial intelligence (AI) to automate the auditing process of a companys overall spend. Leveraging patented AI technology, AppZen uses computer vision, deep learning, and natural language processing to automatically read and audit expense reports, receipts, invoices and contracts whil...

L2 Technical Consultant - Global Support @ Appzen

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