Business Processes Consultant
- SAP
- 3 - 5 years
- Noida, Gurugram
- 19 days ago
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Job Description
PURPOSE AND OBJECTIVES
SAP Supply Chain Management (SCM) is crucial for businesses as it enhances visibility, optimizes operations, and enables better decision-making, ultimately leading to increased efficiency, reduced costs, and improved customer satisfaction. We are looking to bolster our team with passionate people knowledgeable in SAP Supply Chain Management (SCM) & cloud ERP to expand our coverage both geographically and in scope.
The Onboarding Advisor role is responsible delivering Embedded Launch Activities (EmLA) to customers, which include orchestrating the customer onboarding journey for SAP Supply Chain Management (SCM) & Cloud ERP from signature to successful go live. Onboarding Advisor ensures the delivery of expert guidance and enablement to our SAP customers during their onboarding cycle. This role ensures the delivery of a smooth transition from the sales cycle to project start, captures key business goals and project details, and provides targeted project guidance and risk mitigation throughout the onboarding project lifecycle.
EXPECTATIONS AND TASKS
Customer Deliverables
o Manage a portfolio of accounts, overseeing customer onboarding, implementation and adoption needs and assisting them to meet their objectives.
o Facilitate the transition from sales cycle to onboarding and project start
o Plan, manage and execute the delivery of a series of customer touchpoints to support and guide the customer during their implementation with an aim to achieve a successful on time go-live
o Validate and capture customer project plans and objectives
o Introduce customers to key resources and set onboarding delivery expectations
o Monitor customer project health, identify early warning signs for risk, utilize proper escalation channels to assist customers during times of need.
o Collaborate on the development of customer facing collaterals/ best practices in alignment with other stakeholders inside and outside the direct team
o Advise on areas of transformation, project and technology readiness
o Lead enablement planning in alignment with the customer s business goals and identified needs
o Schedule and deliver targeted customer best practice guidance along the customer onboarding lifecycle
o Provide communication and status updates to internal and external stakeholders
o Advise on go-live planning approach
Other
o Support/Attend customer enablement events as needed
o Continuously enhance your knowledge around topics within the SAP Supply Chain Management (SCM) & SAP Business Suite.
REQUIRED SKILLS:
Understanding of SAP Supply Chain Management (SCM) & cloud ERP
. Hands-On experience on any of the SAP Supply Chain Management (SCM) solutions like TM, EWM, IBP, etc.
Experience in multiple software implementations as a Project or Account Manager, Consultant, Presales or Product Engineering
Deep understanding of onboarding lifecycle, from a strategic and tactical perspective
Deep sense of accountability and ownership
Knowledge of SAP internal processes around customer management
Ability to quickly adapt to changing environments with attention to detail while maintaining the bigger picture
Experience working in a global environment and willingness to adjust working hours occasionally
Comfortable and experienced with delivering content to customers in a 1:1 or 1 to many environment
Fluent in English (oral and written). Business level fluency in Additional languages like Japanes, Korean, any European is a huge plus
WORK EXPERIENCE
Minimum of 3 - 5 years of strong experience working with external clients and software implementations.
History of helping customers navigate through setting up SAP solutions.
Experience identifying common customer challenges and designing content to address these barriers in a 1:1 and 1:many fashion.
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
Strong ability to organize, prioritize and execute
Capability to adapt to change and to meet a demanding workload
Must be able to maintain a positive, solution oriented and professional manner throughout
Strong oral and written communication skills with the ability to credibly present recommendations to senior levels in and outside the SAP organization.
Ambition to acquire knowledge of our products and processes and be able to communicate and demonstrate their value to our customers
Willingness and ability to effectively collaborate and communicate with key SAP account team members (CSP and IAE) or SAP Partner support teams
Able to develop an outside in perspective to best represent and address our customer s needs while maintaining SAP s interests and objective
Job Classification
Industry: Software ProductFunctional Area / Department: ConsultingRole Category: IT ConsultingRole: IT Consulting - OtherEmployement Type: Full timeContact Details:
Company: SAPLocation(s): Noida, Gurugram+ View Contact
Keyskills: Supply chain management Product engineering Customer satisfaction Consulting Cloud professional services SCM korean Analytics sap is
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