Associate / Senior Associate - Housekeeping
- Manipal Hospitals
- 3 - 5 years
- Siliguri
- 2 months ago
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Job Description
- Staff Management: Assigns tasks to housekeeping staff, schedules shifts, provides training, and addresses performance issues.
- Cleanliness Standards: Enforces and maintains cleanliness standards in all areas of the facility, inspecting work for compliance.
- Inventory Management: Monitors and orders cleaning supplies, ensuring adequate stock levels.
- Quality Control: Inspects rooms, public areas, and back-of-house areas to ensure cleanliness and maintenance standards are met.
- Guest Relations: Handles guest complaints and requests, ensuring guest satisfaction.
- Administrative Tasks: Performs administrative tasks like payroll, timekeeping, and maintaining records.
- Coordination: Works with other departments to ensure facilities are maintained to high standards.
- Training and Development: Conducts orientation and in-service training for housekeeping staff, covering policies, procedures, and equipment usage.
- Problem Solving: Investigates and resolves complaints about housekeeping services and equipment.
- Safety and Hygiene: Ensures adherence to safety and hygiene standards within the facility.
- Performance Evaluations: May assist in conducting performance evaluations of housekeeping staff.
Additional Responsibilities in specific settings:
- Hotels: May handle guest check-ins, check-outs, and special requests.
- Resorts: May manage laundry functions and coordinate with other departments for guest services.
- Other Facilities: May oversee cleaning operations in various types of facilities, such as hospitals, offices, or educational institutions.
Essential Skills for a Housekeeping Supervisor:
- Communication: Excellent communication skills are crucial for interacting with staff, guests, and other departments.
- Organization: Strong organizational skills are needed to manage staff schedules, inventory, and various tasks.
- Leadership: Leadership skills are essential for motivating and guiding the housekeeping team.
- Problem-solving: The ability to identify and resolve issues effectively is important.
- Attention to Detail: A keen eye for detail is necessary to ensure cleanliness standards are met.
- Multitasking: The ability to manage multiple tasks simultaneously is crucial.
- Customer Service: Strong customer service skills are important for handling guest requests and complaints.
Job Classification
Industry: Medical Services / HospitalFunctional Area / Department: Food, Beverage & HospitalityRole Category: Housekeeping & LaundryRole: Housekeeping & Laundry - OtherEmployement Type: Full timeContact Details:
Company: Manipal HospitalsLocation(s): Siliguri+ View Contact
Keyskills: Cleaning Sanitation Washing Hygiene Laundry
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₹ 2-3 Lacs P.A
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