Professional Services Consultant 3 @ Adobe

Our Digital Experience suite of products is market-leading in the Enterprise Digital Marketing space, and we have had terrific success globally with major brands. Our focus on the success of our customers is central to our Professional Services business strategy, and we need creative, proactive Senior Digital Marketeers who have the skills, experience, and track record to work with our customers across industries and digital channels, to lead, drive value realisation and business impact!

Are you a Senior Digital Marketing Business Consultant who combines business acumen and innovative digital marketing know-how, with operational expertise to build outstanding and impactful experiences for our customer s customer.

What you'll Do

A value led Consultant responsible for the realisation of tangible business impact for our customers, the design and implementation of processes to drive operational efficiencies, whilst implementing a culture of innovation, and fostering creativity to unlock new opportunities for your customers and Adobe Consulting.

• Lead inspiring business discovery workstreams, and perform industry and customer research to establish the customer s why .
• Lead execute Data driven Marketing for Customer Journeys Campaigns:

• Maximise digital adoption: Utilise data to proactively analyse opportunities and identify customer journeys consumer behaviours that can be influenced to drive Adobe s digital impact.
• Directly engage clients to improve understand their as-is Customer segmentations, have a specialist s focus on optimisation personalisation across Marketing channels
• Improve monetize Customer Journeys Marketing Campaign Performance: Analyse and Recommend how to make Journeys Campaigns more effective via UX changes, CX changes, A/B Tests, etc
• Work with client to enable them to understand and leverage Marketing Data Collection Strategy to best leverage Adobe solutions
• Ideation, Planning, Delivery, Measurement Optimization of Experience Cloud use cases, their associated customer benefits and how to measure them.

• Work with Client teams Stakeholders to identify Business Requirements, KPIs to capture: as Documentation - BRDs, Journey Understanding documents
• Develop effective customers partnerships (Senior levels) to align on business goals, critical metrics and future state thinking
• Create dashboards for management reporting, insights and/or problem analysis.
• Identify trends and industry examples that support the creation of impactful use cases that bring a customer s business goals to life.
• Play think like an end consumer / Customer to enable Product UATs and feedback cycle.
• Research and define customer personas and build ideal state customer journey maps.
• Build customer roadmaps, develop, and lead execution of the tactical plans to implement the next phase of the roadmap.
• Design and implement processes ways of working to drive operational efficiencies.
• Coordinate the execution of marketing activities by Adobe teams or customer teams.
• Design and implement the measurement frameworks needed to monitor, optimise and report on tangible business outcomes for the Customer.
• Support the evolution and optimisation of practice artefacts, be an active and engaged member of the Business consulting community.
• Inform the evolution of our go to market and represent our group and services credibly and effectively in pre-sales scenarios, and on external platforms.
• Mentor, support and collaborate with your peers to scale your expertise and influence.

What you'll Need To Succeed

• A strong eye for business, and deep experience within a core industry (eg, Banking Financial Services, Telecom media, Retail, Travel etc), with the ability to balance multiple assignments across teams in a fast-paced environment.
• Willingness to learn and ramp up quickly. This includes new tools, business processes and deliverables.
• Willingness to travel and be client facing engaging.
• Data Analysis: Extensive knowledge in how data shapes and drives the customer experience across platforms and channels. You have demonstrated experience analysing website and audience data to uncover insights.
• Customer Persona and Journey Development: Extensive experience building personas and customer journeys aligned to these. Data / audience strategy development expertise.
• Experience in Customer product management and defining product-based value
• Conversion Rate Optimisation: Understand and anticipate customer needs, build testing personalisation roadmaps, advise on and build audience customer segments, guide on data to collect and use, and implement tests for statistical results through multiple channels
• Experience in running Marketing Tests and Run program: A/B testing
• Campaign Planning and Workflow Management w.r.t customer journey management.
• Experience conducting successful client workshops involving senior-levels
• 11+ years experience successfully engaging clients within the digital world ideally.

• Digital Product Experience: using one or more industry leading Analytics, Testing, Personalisation, Journey Campaign products / tools, eg, Adobe or similar competitors. Experience of working on Adobe Solutions (Analytics, Target, Campaign) will be an advantage.

• A self-starter, bold and proactive, able to gain the trust of customers and internal teams. You might work independently and as part of a team.
• Proficient use of power point presentations to socialise realised business outcomes internally and externally and develop customer success stories.
• Outstanding problem-solving skills and analytical skills
• Excellent interpersonal, and presentation skills both verbal and written.