Customer Support Executive @ Indusind Bank

Job Description

Please mail your CVs and attend the interview.

Job Role:

Answer inbound calls and assist customers with their Queries/Request/Complains.
Raise Request & Complaints on behalf of the customer in the CRM tool.
Generate leads and educate customers about new products & their benefits.
Maintain and adhere to compliance guidelines
Capture problem indicators, highlight and suggest improvement
Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy
Maintain adequate knowledge levels on products, processes and systems used
Ensure sales target are met

Skills Required:
o Excellent verbal communication skills
o Ability to comprehend, capture as well as interpret basic customer information
o Strong customer service focus
o Knowledge of Banking / Credit cards preferred

Work Timings: Open to work in shifts male 24*7 / rotational offs (For Female shift window will be 6:30 am to 8:30 pm)

Languages Required: Excellent English + Hindi (compulsory).

Academics needs to be first class in 10th,12th and Graduation.

Candidates need to be residing (Churchgate to Virar) (CST to Ghatkopar)

Candidates need to be proficient in language capabilities and need to clear the written aptitude exam scoring 40 out of 50.

Education: Graduates (Any stream)
Salary bracket:

Freshers INR 3.00 Lacs + Performance Bonus.

Interview Address

IndusInd Bank Ltd, Solitaire Corporate Park, Guru Hargovindji Marg

Building No. 8, 3rd floor, Andheri Kurla Road, Andheri (E), Mumbai - 400093

*Interviews to be conducted on Monday - Friday every week from 10am - 5pm.*

Please send your CVs on the below mentioned mail id and attend the interview.

[ Sw********h@in*****d.com ]

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Keyskills:   Customer Service Inbound Process Customer Support Solving Queries Customer Care Customer Complaints Voice Process Customer Handling