Quality Assurance-Engagement Manager
- Capgemini
- 14 - 16 years
- Kolkata
- 19 days ago
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Job Description
- Deliver highly effective quality assurance processes and performance metrics to ensure quality related to marketing campaign processes and sales support activities
- Provide support in executing initiatives of operational excellence in the form of reporting and process improvements.
- Ensure that all compliances, both regulatory and corporate, are followed precisely by delivery team
- Conduce audits and ensure audit findings are addressed by service delivery manager and leadership
- Integrate Quality Management System to the standard operating procedures to ensure continuous monitoring and course correction
- Assist in developing corrective action plans post internal or external audit
- Work with leadership assure adequate corrective actions are implemented. Standardize tracking and trending of deviations and corrective actions among different service delivery sites so there is consistency and high- level metrics for each
- Assist in the drafting of SOPs and other documents for use in day-to-day operations
- Participate in internal team meetings and stay updated on the requests from clients
- Understand the cross functional capabilities and suggest new ideas that improvise the existing processes
- Play an instrumental role in participating in review of standards, procedures, tools, and process
- Implement quality assurance standards and provide accurate feedback
- On-board new and retrain existing users in the marketing campaigns and MDF processes
- Analyse the requirements and identify the needs of test plan/cases/user scenarios based on the functionality and requirement
- Regular reporting on the sales support activities and process outcomes
- Regular reporting on repetitive errors & logs
Primary Skills
- Capable of quick learning and delivering quality solutions as an individual and as part of the team
- Excellent communication skills, both written and verbal
- Strong computer skills and knowledge of QA applications
- Strong analytical and problem-solving skills
- Meticulous attention to detail
- Strong lean six sigma and process excellence skills; green belt or black belt qualification would be advantageous
- Experience in using the Microsoft Office suite with good Excel and PowerPoint skills
Secondary Skills
Accountability
Accountability
Active Listening
Adaptability
Analytical Thinking
Business Acumen
Business Partnering
Business Transformation
Change Management
Coaching Confidentiality
Collaboration
Commercial Management
Complex Engagement Management
Contract Management
Crisis Management
Critical Thinking
Cultural Awareness
Customer Centricity
Data-Driven Decision-Making
e-Great
e-KPI
e-MMX
e-Monitoring
Emotional Intelligence
e-skills
Estimating
Executive Presence
Financial Analysis
Financial Control
Financial Reporting
Influencing
Lean Portfolio Management
Managing Difficult Conversations
Microsoft Project
Negotiation
Problem Solving
Project Financial Planning
Project Governance
Project Management
Project Planning
Qwiz
Relationship-Building
Risk Assessment
Risk Management
Scope Management
Scrum
Stakeholder Management
STAR
Storytelling
Strategic Thinking
Teamwork
Time Management
Unified Project Management (UPM)
Unified Service Management (USM)
Verbal Communication
Written Communication
Agile (Software Development Framework)
Delegation
UPM (Methodology)
USM (Methodology)
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Quality AssuranceRole Category: Quality Assurance - OtherRole: Quality Assurance - OtherEmployement Type: Full timeContact Details:
Company: CapgeminiLocation(s): Kolkata+ View Contact
Keyskills: Quality Assurance Engagement Management green belt Quality Management System black belt Portfolio Management lean six sigma QA applications sales support
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