Support Engineer 2
- ValuePoint
- 6 - 7 years
- Bengaluru
- 1 month ago
- Email to a friend
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Job Description
L2 Level Engineer - Bengaluru
Scope of Work for Engineer: Technical Support on Desktops & Laptops, L2 Support for Server, Firewall & Cloud.
Main responsibilities of the role:
- Responsible for managing incoming fault tickets and installation of new PC's and peripherals.
- Acts as a point of contact between the Client, Vendors and security teams to resolve desktop/laptop problems.
- Implements operational support standards and procedures related to change management, performance management and security.
- Ability to manage Customers/end users while resolving Operating System, application and network connectivity problems.
- Keeps himself/herself updated on emerging operational support technologies and industry trends - specifically M365, Windows OS (Server 2022 and Win 10/11), MS InTune, Antivirus or Antimalware
- Be flexible to perform after hours work and perform on call support as required.
- Work in a combined role of network management, support and IT projects.
- This is a 1st level support role both in person and over the phone or Remote connectivity
- Be involved in upgrade projects and be flexible while working in a growing and developing environment.
- Excellent troubleshooting skills on the technologies implemented and must be willing to learn /adapt in a fast-paced environment.
Skills required:
- Approximately 6 - 7 years of working experience in a support role in Windows environment.
- Should have worked in a MNC company with more than 500+ User Base and have the capability to understand Latest Technical and Dynamic Environments.
- Experience in supporting Microsoft Platforms and Linux Desktops.
- Strong Understanding of networking (LAN / WAN technologies) and TCP/IP.
- Strong hardware skills on PCs, laptops and printers.
- Ability to resolve issues and handle conflicting priorities in a dynamic work environment.
- Customer centric and a team player. Strong written and verbal communication skills.
- Strong documentation skills.
MINIMUM QUALIFICATIONS: Education: Bachelors degree in information technology or related field. Diploma holders with exceptional technical skills are also fine.
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If interested with this opportunity, Kindly - do share your updated Resume along with below required details to de******v@va**************s.com OR WhatsApp to 8867682***
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Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: ValuePointLocation(s): Bengaluru
Keyskills: windows Lan Wan TCP Linux Server L2 IP Cloud Microsoft Firewall
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