Workforce Management (WFM) and Scheduling Associate
- ADP
- 2 - 7 years
- Pune
- 19 days ago
- Email to a friend
- Report this job
Job Description
Job Title: Workforce Management (WFM) and Scheduling Associate
Location: Pune/ Hybrid
Department: Recruitment Operations
Reports To: Prashant Pandey
Employment Type: Full-time
About the Role:
We are seeking a detail-oriented and proactive WFM and Scheduling Associate to join our
dynamic Recruitment Process Outsourcing (RPO) team. In this role, the associate will be
responsible for forecasting, scheduling, and real-time monitoring of recruiter activities to
ensure optimal resource utilization, delivery eiciency, and achievement of Service Level
Agreements (SLAs).
Key Responsibilities: Forecasting & Capacity Planning:
o
Analyze historical recruitment volumes and trends to create short- and long-
term forecasts.
o
o
Collaborate with recruitment leads to assess demand and staing needs.
Develop capacity models and support workforce planning initiatives. Scheduling:
o
o
o
Create and maintain recruiter schedules to align with client demands and
hiring SLAs.
Ensure shift rotations, breaks, and time-os are properly managed and
tracked.
Adjust schedules based on forecast changes or unplanned absences.
Real-Time Monitoring:
o
o
o
Monitor recruitment activities in real-time to ensure optimal utilization.
Identify and escalate staing or productivity issues proactively.
Track attendance, adherence, and shrinkage.
Reporting & Analytics:
o
Generate daily, weekly, and monthly WFM reports including utilization,
adherence, and productivity metrics.
o
Provide actionable insights to recruitment managers and stakeholders.
Collaboration & Communication:
o
Work closely with recruitment teams, operations, and client delivery
managers.
o
o
Participate in WFM calibration meetings and operational reviews.
Act as a liaison between operations and HR for leave and attendance
matters.
Qualications:
Bachelor's degree or equivalent work experience.
2+ years of experience in WFM, scheduling, or operations supportpreferably in an
RPO, BPO, or recruitment environment.
Prociency in WFM tools (e.g., NICE, Verint, Genesys, Avaya, Aspect) and Microsoft
Excel (pivot tables, formulas, etc.).
Strong analytical, organizational, and problem-solving skills.
Excellent communication and interpersonal abilities.
Ability to work in a fast-paced, deadline-driven environment.
Preferred Skills:
Experience working with applicant tracking systems (e.g., Taleo, Workday, iCIMS).
Understanding of recruitment workows and talent acquisition metrics.
Knowledge of labor laws related to working hours and shifts (as applicable to India
and US)
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Operations SupportRole: Operations Support - OtherEmployement Type: Full timeContact Details:
Company: ADPLocation(s): Pune
Keyskills: WFM Forecasting Skills Capacity Planning Real Time Analysis Scheduling Analytics
Similar positions
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in