IP Technical Expert Center Engineer
- Infinera
- 7 - 12 years
- Kolkata
- 3 months ago
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Job Description
As an IP Technical Expert Center Engineer, you will troubleshoot complex IP network issues, diagnose hardware/software challenges, and provide solutions for customer problems. Collaborating with cross-functional teams, youll lead deployments, drive root cause analysis, and contribute to product enhancements. Your role includes mentoring, ensuring high-quality standards, and supporting critical production networks while driving innovation and best practices.
You have:
- Bachelors degree in engineering with 7-12 years of relevant experience.
- Provides technical requirement inputs based on customers deployment experience.
- Inputs to develop SW/HW build-controlled production releases.
- Creation and release of hardware/software documentation and customer notifications.
- Retains technical and design knowledge for assigned products and technologies and provides training to the lower support teams.
It would be nice if you also had:
- Familiarity with the care process (especially emergency case handling), contributing when needed to the fastest problem restoration.
- Experience with access network nodes, involving the integration of theory and principles with organizational practices and precedents.
- Advanced network and node-level troubleshooting skills for IP routers/networks and in-depth knowledge.
- Work effectively in a mixed environment, using best practices and business knowledge to improve products or services.
- Apply in-depth business knowledge of IP product services to understand integration and achieve objectives.
- Use advanced analytical, network, and node-level troubleshooting skills to solve complex customer and field-facing team issues related to specific IP products.
- Share initial ideas for the professional direction of your organizational unit.
- Act as a professional advisor and mentor for staff, work teams, and task forces.
- Lead or act as SPOC for customer deployment projects involving specific IP products, new technology areas, or high business potential/impact.
- Resolve customer trouble tickets, diagnose complex issues (e.g., hardware, software, or combined), and recommend or provide corrective actions.
- Provide technical requirement inputs based on customers deployment experience.
Job Classification
Industry: Telecom / ISPFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: System Administrator / EngineerEmployement Type: Full timeContact Details:
Company: InfineraLocation(s): Kolkata+ View Contact
Keyskills: Root cause analysis Quality standards Networking Technical Expert Analytical IP networking Manager Technology Deployment Mentor Hardware
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