Walk-in Drive || 3rd June || Client Success Naukri-Contract 1Y ||Noida
- Info Edge
- 1 - 3 years
- Noida, Gurugram
- 19 days ago
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Job Description
Role & responsibilities
- Connect with key clients via outbound calls, emails, or virtual meetings to explain new product features and updates clearly and effectively.
- Guide clients through the technical and operational steps required to implement product updates at their end.
- Collaborate closely with client technical teams to troubleshoot and resolve any issues during the implementation phase.
- Serve as the first point of contact for client queries related to the product, providing timely and accurate responses.
- Understand client environments and workflows to tailor product implementations and maximize value.
- Document client interactions, feedback, and implementation progress accurately.
- Coordinate with internal product, engineering, and support teams to ensure seamless client onboarding and adoption.
- Monitor client usage post-implementation to ensure the product is meeting their needs and suggest improvements or additional features when relevant.
Preferred candidate profile
- Prior experience in a client-facing role involving product implementation, technical support, or customer success.
- Strong technical aptitude with the ability to understand and explain software products and workflows.
- Excellent verbal and written communication skills with the ability to simplify complex technical information for non-technical clients.
- Logical and analytical thinking skills to troubleshoot and resolve client issues effectively.
- Ability to manage multiple clients and implementation projects simultaneously.
- Strong interpersonal skills to build trust and maintain long-term client relationships.
- Patience and professionalism when handling client queries and escalations.
Job Classification
Industry: InternetFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: ContractContact Details:
Company: Info EdgeLocation(s): Noida, Gurugram
Keyskills: Client Success Customer Support Solving Queries Query Resolution Customer Handling Client Support Customer Relationship Customer Service B2B Key Accounts Client Satisfaction
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