Resource Planner - Workforce Management
- Lumina Datamatics
- 4 - 9 years
- Mumbai
- 9 months ago
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Job Description
Position/Job Title: Resource Planner Workforce Management
Skillset:
- 4+ years of WFM Experience with Scheduling and Planning.
- Added advantage if candidate has forecasting experience.
- Working knowledge of WFM tools like IEX and Verint is a must.
- Advanced Excel knowledge is compulsory; Advanced tools like Python, R etc. will be an asset.
- Complete understanding of overall operational activities including phone, email, chat, community, and social media support.
- Ability to perform forecasting in a contact center environment and schedule to those needs is a must.
- Clear communication skills to manage client and stakeholder conversations.
- Graduate in Mathematics, Science, Statistics, or related field.
- Team player as well as a skilled individual contributor.
- Excellent knowledge of Excel. Knowledge of VBA and Macros would be an added advantage.
- Proficient in MS Office tools such as Word, PowerPoint, and Outlook.
Experience in Years:
- 4+ Years
Qualifications:
- Graduate in Mathematics, Science, Statistics or related field.
Salary:
- Market competitive
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Data Science & AnalyticsRole Category: Business Intelligence & AnalyticsRole: Analytics ConsultantEmployement Type: Full timeContact Details:
Company: Lumina DatamaticsLocation(s): Mumbai+ View Contact
Keyskills: Workforce management Social media MS Office tools Verint Scheduling Mathematics Forecasting Operations Macros Python
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Lumina Datamatics
Lumina Datamatics Ltd. Lumia Datamatics is among the 5 largest service providers in the eContent and eCommerce space worldwide with operations spread over three geographies, viz. India, Europe and USA.
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