Bpo Trainer
- Service Based Top
- 5 - 8 years
- Noida, Gurugram
- 2 months ago
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Job Description
Role & responsibilities
The Opportunity For more than 30 years, our Business Process Outsourcing (BPO) team has
implemented the processes and technologies for our clients that bring about real
transformation for customers of all sizes. Our end-to-end administrative services help
streamline operations, improve productivity and strengthen cash flow to help our
customers stay competitive and improve member satisfaction.
In these roles, you will be responsible for:
Conducting/managing industry, process, compliance and refreshers programs (as
applicable).
Conducting Training Needs Analysis, creating course calendars and ensuring
adherence to training calendars.
Evaluating impact to business by measuring training effectiveness (feedback on
training, performance during training and on the job performance).
Reporting training progress and training dashboards to management.
Participating in client presentations and demonstrating training capabilities.
Requirements for this role include:
Overall 6+ year(s) of experience in BPO/International Banking Domain/Training.
3+ year(s) of experience in the International Banking industry that required an
understanding of basic banking concepts
2+ years(s) of experience in conducting new hire, refresher and compliance
training for team members in International Banking Domain.
Work shifts for this position will be scheduled between Monday-Friday (IST):
Shift 1: 2 PM to 12 AM
Shift 2: 6 PM to 3 AM.
The shift timings can be changed as per client requirements. Additionally, resources
may have to do overtime and work on weekends basis business requirement.
For further queries contact on 7678666***
Job Classification
Industry: BPM / BPOFunctional Area / Department: Teaching & TrainingRole Category: Corporate TrainingRole: Process TrainerEmployement Type: FreshersContact Details:
Company: Service based TopLocation(s): Noida, Gurugram
Keyskills: Bpo Training International Banking Process Training Customer Service Training Training Analysis Behavioural Training Soft Skills Training Product Training Training Soft Skills Call Center Training OJT Corporate Training Training Management International BPO
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