Knowledge Management Associate @ Indus Valley Partners

KM Process Ownership: Assist in embedding KM practices into the project
lifecycle by working closely with PMO, Product, Support and Consulting
teams
Repository Management: Maintain and update internal knowledge
repositories across verticals - Consulting, Managed Services,
Implementation, and Support
Documentation Coordination: Work with business teams to build
processes that ensure timely creation, standardization, and structuring of
project documentation (e.g., specs, SOPs, playbooks, troubleshooting
guides)
KM SPoC Support: Act as a liaison with Project KM SPOCs to track
document readiness and sign-off across the project lifecycle
Content Structuring: Support creation and ongoing maintenance of
document templates, checklists, and guidance materials for internal and
client-facing use
Process Mapping & Gap Analysis: Analyze existing documentation
processes, identify gaps, and recommend improvements
Cross-Team Collaboration: Collaborate with business analysts, product
owners, and support leads to capture reusable knowledge from projects
and client engagements
KM Adoption & Training: Assist in internal awareness initiatives, training
programs, and engagement drives to promote KM practices
Data & Metrics: Design, track and report documentation health and KM
metrics to senior stakeholders
Tool Integration: Support knowledge integration with tools like Google
Drive, Jira, Confluence, and Zendesk, working closely with IT as needed