ServiceNow Discovery Administrator @ BCE Global Tech

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ServiceNow Discovery Administrator

BCE Global Tech
4 - 8 years
Bengaluru
18 days ago
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Job Description

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At BCE Global Tech, immerse yourself in exciting projects that are shaping the future of both consumer and enterprise telecommunications

This involves building innovative mobile apps to enhance user experiences and enable seamless connectivity on-the-go

Thrive in diverse roles like Full Stack Developer, Backend Developer, UI/UX Designer, DevOps Engineer, Cloud Engineer, Data Science Engineer, and Scrum Master; at a workplace that encourages you to freely share your bold and different ideas

If you are passionate about technology and eager to make a difference, we want to hear from you! Apply now to join our dynamic team in Bengaluru

Summary

We're seeking someone to join our Discovery Operations team as a ServiceNow Discovery Administrator to manage and optimize the ServiceNow Discovery (ITOM) module, with expertise in MID Server Installation, ACC agent management, automation and orchestration tools and DevOps tool sets

Key Responsibilities

Contribute to the functioning of complex projects and initiatives

Act as a subject matter expert in infrastructure architecture and design

Provide technical support in designing and implementing new onboarding of network discovery

Interact regularly with team members and occasionally leadership on a range of topics

Drive automation initiatives to streamline operations and increase efficiency

Lead root cause analysis and post-incident reviews to drive continuous improvement

System Maintenance and Troubleshooting

Perform routine maintenance tasks, including system health checks, patch management, and performance tuning

Monitor and manage system updates, annual upgrades, and patches to maintain platform security and performance

Troubleshoot and resolve incidents and service requests related to the ServiceNow platform

Platform Customization and Development

Customize and configure the platform, including the employee portal, workflows, forms, and reports, to meet IT and business requirements

Develop and implement custom applications, modules, and system integrations based on organizational needs

Collaborate with stakeholders to gather requirements and translate them into functional solutions

Help develop and ensure adherence to best practices for update set promotion between instances

Maintain thorough documentation of customizations and configurations

Required Skills

ServiceNow Discovery Expertise

In-depth knowledge of ServiceNow Discovery, including configuration, customization, and troubleshooting

Configuration and CustomizationAbility to configure and customize ServiceNow Discovery to meet specific organizational needs

TroubleshootingSkills to diagnose and resolve issues that arise during the discovery process

Probes and SensorsUnderstanding of how to use and customize probes and sensors to collect and process data

PatternsKnowledge of creating and modifying discovery patterns using Neebula Discovery Language (NDL)

CMDB Management:

Understanding of Configuration Management Database (CMDB) principles and best practices

Data IntegrityEnsuring the accuracy and completeness of data within the Configuration Management Database (CMDB)

Relationship MappingUnderstanding and maintaining relationships between Configuration Items (CIs)2

Network and Infrastructure Knowledge:

Familiarity with network protocols, server infrastructure, and cloud environments

Network ProtocolsFamiliarity with protocols such as TCP/IP, SNMP, and SSH1

Server InfrastructureUnderstanding of server types, virtualization, and cloud environments

Virtual NetworksConfiguring and managing virtual networks, subnets, and VPNs within cloud environments

Load Balancing and ScalingSetting up load balancers and auto-scaling groups to ensure high availability and performance

Analytical Skills

Problem-Solving:

Identifying and resolving issues during the onboarding process

Issue IdentificationQuickly identifying and diagnosing issues during the discovery process

Root Cause AnalysisConducting thorough analyses to determine the causes of problems

Performance Tracking:

Monitoring EffectivenessUsing metrics and KPIs to track the success of onboarding programs

Data AnalysisAnalyzing data to identify trends and areas for improvement1

Continuous Improvement:

Feedback ImplementationGathering and incorporating feedback to enhance onboarding strategies

Process OptimizationContinuously refining processes to improve efficiency and effectiveness

NICE TO HAVE

Technical Skills

Cloud Platform Expertise

AWS, Azure, Google CloudProficiency in major cloud platforms, including Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP)

ServiceNow IntegrationExperience integrating ServiceNow with these cloud platforms to automate discovery and asset management

Scripting and Automation:

Proficiency in JavaScript and ServiceNow's scripting environment to automate tasks and workflows

JavaScript ProficiencyWriting and debugging scripts within the ServiceNow environment

AutomationCreating automated workflows to streamline discovery processes

Integration Knowledge:

Experience integrating ServiceNow with other systems and tools using APIs and web services

APIs and Web ServicesExperience integrating ServiceNow with other systems using REST and SOAP APIs1

MID Server ManagementSetting up and managing MID Servers for secure communication between ServiceNow and other systems1

API Management:

REST and SOAP APIsSkills in developing, managing, and integrating APIs for seamless communication between ServiceNow and cloud services2

API SecurityEnsuring secure API interactions and managing authentication and authorization

Interpersonal Skills

CommunicationAbility to explain technical concepts clearly to both technical and non-technical team members

CollaborationWorking effectively with cross-functional teams, including IT, security, and operations

Training and SupportProviding guidance and support to new users and team members

Adaptability

FlexibilityAdapting to different team dynamics and individual needs

Learning AgilityStaying updated with the latest ServiceNow features and best practices

Change ManagementManaging and facilitating change within the team

Additional Information

Job Type Full Time

Work ProfileHybrid (Work from Office/ Remote)

Years of Experience5+ Years

LocationBangalore

What We Offer

Competitive salaries and comprehensive health benefits

Flexible work hours and remote work options

Professional development and training opportunities

A supportive and inclusive work environment

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time

Contact Details:

Company: BCE Global Tech
Location(s): Bengaluru

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Keyskills: servicenow discovery server installation javascript servicenow devops tools tcp rest web services cmdb ip microsoft azure snmp cloud platform mid server configuration management workflow analysis technical support gcp devops itom aws soap

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Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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BCE Global Tech

BCE Global Tech

ServiceNow Discovery Administrator @ BCE Global Tech

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