Specialist IP SDN
- Cradlepoint
- 8 - 15 years
- Noida, Gurugram
- 2 months ago
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Job Description
- To ensure configuration/updates/trouble ticket handling on various IP MPBN /SDN nodes.
- To work well within predefined system support guidelines and ground rules.
- To participate in internal technical discussions in view to improve overall network performance and make recommendations wherever possible.
- Provide 24x7 Backoffice fault /incident management support, initiating necessary escalations and providing fault resolution.
- To investigate faults/cause related to customer system/network problems.
- Actively monitor trouble ticket queues to ensure timely response to tickets.
- Execute change activities, perform service request fulfillment, FNI support, and handle fault troubleshooting changes.
- Participate in routine maintenance activities (health checks, Backup, etc), conduct change impact analysis, and contribute to performance KPI/SLA reporting.
- Problem escalations and followups (CSR) with OEMs for action closure.
- Support acceptance testing (AT) smooth handover of IP MPBN/SDN nodes
- To ensure correct working methodology (WoW), process compliance and customer handling
- Preventive Corrective Maintenance of MPBN/SDN nodes
- Ensuring a smooth operation of the customer MPBN network
- Interface with Customer, 3PP and Ericsson Departments
- To ensure MSTOP Processes are followed in the Workplace.
Technical Competence
- Good configuration and troubleshooting experience in IP routing switching i.e. OSPF, BGP, LDP, MPLS, BFD, VRRP, HSRP, VRF, STP, MCLAG, Trunking, Port channel, Route Policy etc.
- Hanson experience in handling configuring and troubleshooting the Nokia services model i.e., SDPs, SDP, VPLS, VLL, and VPRN will be preferred.
- Good understanding and Hanson experience on solutions such as Cisco SDN. (APIC controller and ACI fabric) Nokia SDN (Nuage) is preferable.
- Good knowledge exposure to multivendor IP MPBN platforms i.e. Cisco ( Nexus, ASR 9K), Nokia /Alcatel ( WBX, IXR, SR7/8/12X) ) Ericsson ( R6K )
- Hanson experience in the Cloud architecture of Ericsson, Nokia, Cisco Setup, DC Gateway, Leaf, Spine, and CGNAT is preferable.
- Clear detailed understanding of Mobility Call flows /interfacing i.e. 2G/3G/LTE/4G, VoLTE/IMS, IN, etc
- Network Architecture and its subparts.
- Performance Characteristics of IP/SDN Network Nodes.
- Willing to work in Shift (24 X7)
- Result oriented.
- Flexible and responsive to changing work patterns and demands.
- A thorough and methodical approach to work.
- Developed skills in Interpersonal communication.
- Developed skills in knowledge sharing by actively contributing knowledge, experiences and skills to create a learning culture.
- 8 to 15 Years of Experience is required.
Job Classification
Industry: Software ProductFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: Network (Support) EngineerEmployement Type: Full timeContact Details:
Company: CradlepointLocation(s): Noida, Gurugram+ View Contact
Keyskills: Managed services 3G Incident management MPBN Troubleshooting cisco MPLS STP IMS OSPF
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