Technical Support Intern | Night Shifts - Us Est And Pst
- Cornerstone
- 0 - 1 years
- Pune
- 2 months ago
- Email to a friend
- Report this job
Job Description
Global Customer Support Intern | Night Shifts US EST & PST | 11 Months Internship | Pune
You should have Graduated in 2023, 2024 and 2025 ( For 2025 Results Should Have been Out )
Any trainings taken in Cloud, AWS , and other relevant technology areas would add value to your Resume
This role is part of the Global Customer Support Team, responsible for providing Level 1 support to clients on the Cornerstone OnDemand products. Product Support Engineer (Intern) works via telephone and electronic communication (CRM) with clients to acknowledge, analyse, and resolve application software related questions and troubleshoot issues encountered in applications. This position requires an individual, who can passionately and patiently educate our clients on, how our product is designed to work, and has problem solving skills, eagerness to learn and customer centric mindset.
In this role you will
- Consistently deliver positive customer experience reflected over Customer Satisfaction metrics (CSAT).
- Continuous adherence with Cornerstone OnDemand support process to achieve Customer SLAs.
- Time-bound and superior customer communication over CRM (salesforce), Phone and Email.
- Regular quality updates until resolution to prevent case staleness/aging and preventing a backlog.
- Follow work on hand prioritization while dealing with cases carrying high customer impact and deliver time-bound resolution in line with customer expectations.
- Where necessary, time-bound engagement of next-level support with proper triage and case documentation, keep stakeholders timely appraised and share feedback.
- Active engagement with Knowledge base and forums utilizing help channels/resources.
- Continuous learning and knowledge enhancement around Cornerstone OnDemand product portfolio and associated technology
- Consistently deliver aligning with set goals and beyond
- Seamlessly collaborate and contribute towards the inclusive success of Cornerstone OnDemand ecosystem.
- Consideration of privacy and security obligations.
You've got what it takes if you have
- Bachelors degree in computer science or equivalent with less than a year of customer facing application support experience.
- Basic awareness about SaaS, cloud computing, FTP, SSO, SMTP, HTML, etc.
- Superior written and verbal communication skills.
- Customer centric mindset, with passion for helping customers and providing excellent customer service.
- Strong analytical and problem-solving skills.
- Added Advantage - Familiar with support workflows and processes and experience working with CRM application like Salesforce, in SLA driven ecosystem.
- The role requires working in 24x7 environment (mostly US shifts)
Compensation: INR 35K Per Month + Shift Allowances ( EMEA INR 700/Day , US INR 1200/Day ) + Cabs ( Pick & Drop) + Fully Catered Meals on Board
Duration of Internship: 11 Months
Job Classification
Industry: Software ProductFunctional Area / Department: Customer Success, Service & OperationsRole Category: Operations SupportRole: Technical Operations (Tech Ops)Employement Type: Full timeContact Details:
Company: CornerstoneLocation(s): Pune
Keyskills: Customer Support Product Support SAAS Technical Support Customer Focus SaaS Support Software Support
Similar positions
Cornerstone
Cornerstone International Group takes pride in its 25 years in executive search and as trusted advisors to CEOs. Our goal is to make lasting contribution to the growth of clients and candidates alike. Headquartered in both Shanghai and Atlanta, we unite an emerging market culture with a solid global...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in