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Assistant Manager -Operations @ NLB Groups

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 Assistant Manager -Operations

Job Description

  1. Leadership and Team Management:
    • Provide strategic direction and leadership to a team of 60-90 professionals, fostering a high-performance culture.
    • Manage recruitment, training, and development of team members to ensure they have the skills and knowledge to perform effectively.
    • Conduct regular performance reviews, set goals, and provide coaching and mentoring to staff.

2. Operational Excellence:

    • Oversee banking and financial operations, including reconciliation, retail loans, commercial loans, and mortgage processes.
    • Ensure operations are conducted efficiently, accurately, and in compliance with regulatory standards and internal policies.
    • Develop and implement process improvements to enhance operational efficiency and effectiveness.

3. Strategic Planning and Execution:

    • Contribute to the strategic planning and execution of banking and financial services initiatives.
    • Identify opportunities for differentiation and value addition within the operations.
    • Collaborate with senior leadership to develop and implement strategies that support business growth and customer satisfaction.

4. Risk Management and Compliance:

    • Ensure all operations comply with relevant regulations, standards, and internal policies.
    • Implement risk management practices to identify, assess, and mitigate operational risks.
    • Maintain robust documentation and reporting systems to ensure transparency and accountability.

5. Continuous Improvement:

    • Drive a culture of continuous improvement within the team.
    • Leverage technology and innovation to enhance service delivery and operational efficiency.
    • Monitor industry trends and emerging technologies to keep operations current and competitive.

Please Share your profile at su************a@nl****h.com

Job Classification

Industry: Analytics / KPO / Research
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations Manager
Employement Type: Full time

Contact Details:

Company: NLB Groups
Location(s): Noida, Gurugram

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Keyskills:   Banking Operations SLA Management Operations Operations Management Team Operations Service Operations Management Process Management Shrinkage Business Process Improvement

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NLB Groups

. Hope you are doing well. As discussed, I have herewith attached the Job description and dossier of NLB Services and our group of companies. NLB is one of the fastest growing transformational workforce solutions provider. Over the last 16+ years, we have significantly grown our expertise from an...