Team Lead - Technical Support - Kochi & Bangalore
- Ample Technologies
- 5 - 10 years
- Kochi
- 2 months ago
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Job Description
Role & responsibilities
- Ensure an organization-wide culture aligned with its Vision and Values with a special focus on Service Excellence on all parameters
- Manage day-to-day location operational activities at the assigned location and meet Revenue and Operational target including high customer satisfaction and location + self KPIs
- Ensure zero audit variance at the assigned location and prevent unethical practices
- Ensure 100% compliance with policy & procedures
- Responsible for the P&L of the location.
- Maintain low attrition and train the staff to ensure optimum performance of individuals and location
- Liaise with cross functional team as required to ensure seamless operation of assigned location
- Resolve all escalations with high accountability
- High responsiveness Email, messages or WhatsApp and punctuality
- Support the organization in legal activities
Ensure upkeep of assigned locations
Preferred candidate profile
- Troubleshooting computer and Mobile devices hardware, Applications and Operating system Mandatory
- Knowledge of Mac OS and iOS troubleshooting is a must
- Excellent customer handling skills with professional language fluency is a must
- Spoken and written communication skills of English and local language with neighboring states languages is a must
- Time Management, Organizational problem-solving and analytical skills
- Ability to work with others and find creative solutions to current and future challenges
- Proficiency in using Spreadsheets and ability to analyze data and arrive at meaningful outputs.
- Should be able to handle customer queries and should aim at customer delight.
- Self-driven & goal-oriented and willing to work on Weekends if the need arises.
Willing to travel or relocate
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: Full timeContact Details:
Company: Ample TechnologiesLocation(s): Kochi+ View Contact
Keyskills: Technical Support Hardware support IT Support Software Support
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Ample Technologies
Ample Technologies Pvt Ltd. We device and deliver customised solutions for our clients in the digital imaging, IT, print, and video industry. Our mobile computing, storage and presentation divisions cater to the need of corporate clients. Headquartered at Bangalore, we have branches in chennai ...
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