TOC Engineer
- Webpt
- 5 - 10 years
- Hyderabad
- 3 months ago
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Job Description
Who We Are Looking For WebPT is seeking a TOC (Technology Operations Center) engineer to oversee our SaaS applications health and technology operational tasks. In this role, you will be responsible for monitoring the availability, performance, and capacity of our SaaS products. A successful TOC engineer will follow SOP to assist with service recovery on Linux, Windows, and Cloud hosted applications, coordinate, collaborate, and tune monitoring-based alerts, participate in operational incidents, and become immersed in challenging technology problems. Additional responsibilities include working with the release management team to deploy applications and other operational changes into the environment.
What Youll Be Doing As A Part of Our Team - Proactively monitor the availability and performance of infrastructure and SaaS application services hosted in the cloud and data center
- Serve as the first point of contact for incidents, escalations, and business-impacting technology issues
- Respond to monitoring events within defined SLAs and collaborate with partner teams to reach a resolution
- Manage operational incidents, communicate status updates, and facilitate incident bridges
- Monitor scheduled batch jobs (backups, data processing)
- Escalate operational tasks to partner teams as needed
- Administer the TOC dashboard, create, and update alerts
- Assist with root cause analysis and provide essential troubleshooting for networks, systems, and applications
- Write technical documentation, including incident details and root-cause analysis
- Support SRE and SysOps teams with deployments, patching, and backup activities
- Participate in rotational shifts including oncall and weekend coverage as required by business.
- 5+ years of experience working in a TOC, supporting a large US-based organization.
- 3+ years of experience supporting a hosted application (SaaS) in some capacity.
- Experience using and configuring infrastructure and application performance monitoring tools like Dynatrace (preferred), Cloudwatch, Zabbix, or similar services.
- Knowledge of operating systems and backup tools (Windows/Linux).
- Experience working in hybrid-cloud environments.
- Exposure to cloud technology (AWS, Azure).
- Experience with application deployments and performing patch management.
- Exposure to AWS or Azure is a plus.
- Ability to conform to defined processes
- Follow defined SLAs for communications, responses, and schedules
- Good verbal and written communication skills is a must
- Conversent will be Infrastructure and technology terms.
- Work in rotational shifts covering US and India business hours including handling oncall
- Basic understanding of information security best practices
- Good critical thinking and decision-making skill
- Excellent time management, ability to juggle priorities while keeping organized
- Ability to perform high-level troubleshooting of infrastructure and application issues
- Able to multitask while staying focused on core operational priorities
- Service: Create Raving Fans
- Accountability: Follow Up; Own Up
- Attitude: Possess True Grit
- Personality: Be Minty
- Work Ethic: Be Rock Solid
- Community Outreach: Give Back
- Health and Wellness: Live Better
- Resource Efficiency: Do Ms With Menos
Here, we work hardbut we have lots of fun doing it. We believe in equal opportunity for all, autonomy, trailblazing, and always doing right by our Members. Most importantly, though, we believe in empowering rehab therapy professionals to achieve greatness in practice. So, if youre a can-do kinda person who loves to help Members win and enjoys working from just about anywherethen youll fit right in. Weve got big plans, but we cant achieve them without you. Join us, and lets achieve greatness.
Job Classification
Industry: Software ProductFunctional Area / Department: IT & Information SecurityRole Category: IT SecurityRole: System Security EngineerEmployement Type: Full timeContact Details:
Company: WebptLocation(s): Hyderabad+ View Contact
Keyskills: Patch management Root cause analysis zabbix Linux Information security Windows Troubleshooting Release management Operations Technical documentation
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