Product Support Specialist
- House of Edtech
- 1 - 3 years
- Kolkata
- 16 days ago
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Job Description
Job Title: Product Support Specialist
Location: Remote
Employment Type: Full-Time
Experience Level: 1-3 years
About House of EdTech
At House of EdTech, we are redefining professional growth through world-class, flexible, and impactful education. As the leading edtech company dedicated to empowering working professionals, our mission is to help individuals upskill, enhance productivity, and accelerate their careers through advanced, hands-on learning experiences. With a learner-centric approach, cutting-edge technology, and industry-relevant content, we enable professionals to thrive in todays dynamic work environment.
About the Role
Were looking for a tech-savvy, learner-first Product Support Specialist who thrives at the intersection of education, technology, and customer success. You'll be the go-to person for resolving learner queries, supporting live sessions, tracking engagement data, and helping shape educational content that improves the learning experience.
This role is ideal for someone who enjoys real-time problem-solving, collaborating across teams, and using modern tools to support high-impact learning.
What Youll Do
- Act as the first point of contact for learners during live sessions, resolving doubts in real time with your camera on when needed.
- Provide prompt responses to live queries, especially during evening and weekend peak hours.
- Collaborate with support, tech, data, content, and sales teams to streamline learner experience and close feedback loops.
- Track and manage learner data such as attendance, feedback, and session engagement using:
- Google Sheets (advanced formulas, pivot tables)
- Google Forms for feedback collection
- Google Docs for documentation and internal notes
- Help build learner-facing materials:
- Solution videos, session notes, slide decks (Canva/PPT), and FAQs
- Organize and maintain a repository of common learner queries
- Review recorded sessions for quality assurance and learner experience gaps.
- Support new users and internal team members through training and onboarding.
- Use AI tools (ChatGPT, Claude, Gemini, Perplexity, etc.) to optimize support and content-related tasks.
What Youll Need
- 13 years of experience in support, learning ops, education, or customer-facing roles.
- Confident communicatorcomfortable speaking on camera during live sessions.
- Willingness to work evenings and weekends as needed during live learning.
- Strong working knowledge of:
- Google Sheets, Forms, and Docs
- Canva for presentations and visuals
- AI tools and platforms to assist with: SQL, Excel, Power BI, Tableau, Python, Machine Learning (basic level)
Bonus Points For
- Prior experience in teaching, training, or peer learning environments.
- Exposure to LMS platforms and creating educational or support content.
- Experience managing learner communication workflows or CRM systems.
- Portfolio, GitHub, or content samples showing writing, training, or support work.
Compensation
- Up to 25,000/month during 3-month probation. We will train you for the role.
- 25,000 40,000/month + performance-based incentives post probation
What We Offer
- Remote-first culture with flexibility and autonomy.
- Cross-functional exposure to product, content, data, and learner success teams.
- Access to cutting-edge AI tools and internal upskilling resources.
- A mission-driven, high-growth environment that puts learners first.
Job Classification
Industry: Education / TrainingFunctional Area / Department: Product ManagementRole Category: Product Management - TechnologyRole: Product AnalystEmployement Type: Full timeContact Details:
Company: House of EdtechLocation(s): Kolkata
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