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Collegedunia.com - Manager - Customer Success

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 Collegedunia.com - Manager - Customer Success

Job Description

  • About your new company:Collegedunia is an education portal, matching students with the best colleges in India & abroad. We help in college research, exam prep tips, application process &also provide insights on-campus life. Launched in 2014, we are the highest ranked portal by Similar Web in education.We have also been awarded as - Best Educational Portal- by IAMAI in 2017, and listed by TechinAsia as Top 100 Startups in Asia. Collegedunia is fueled by the energy of over a 1000 individuals having an average age around 25 years. The talent pool comprises data analysts, engineers, designers, writers, managers, marketers, which is increasing at 10% every month.About your new role- As a Customer Success Manager, you would be the single point of contact between the Key Clients and the internal teams.- Client Relationship Building - The Customer Success Manager would be responsible for building effective relationships with some of the key clients and maximizing revenue from the assigned existing accounts.- Scaling/Upselling Key Accounts - Identifying upselling opportunities across the key existing clients and expanding relationship with them by continuously proposing new solutions and ensuring that revenue enhancement is achieved in line with the company's objectives.- Collaborate with the Account Managers to discover opportunities of optimization, and drive campaign performance through implementation of best practices- Apart from building strong communication channels at all levels of the client's organization, the CSM would also be responsible for setting proper expectations and ensuring that performance is maintained- Conducting regular review meetings with the client to keep them apprised of the progress of their campaigns, gather feedback from them and facilitate troubleshooting wherever necessary, present future plan of action along with forecasts using key account metrics.- Escalation Management - Proactively support customers by effectively handling their escalations through understanding of the client's critical priorities, solving the complex blockers and ensuring delivery of the promised deliverables within the communicated time frame- Conduct diagnostics and identify gaps in the customer's setup and processes; evangelize and guide customers to implement improvements which could boost outputWhat Makes You A Great Fit:- Strong negotiation skills, with the ability to follow-through on client contracts- Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person - Result-oriented and self-motivated to quickly iterate to deliver desired outcomes- Experience in interacting with key client executive influencers, and building trusted relationships across the client organization- Hunter mentality that builds win win relationships
  • This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

    • Job Classification

    Industry: IT Services & Consulting
    Functional Area / Department: Customer Success, Service & Operations
    Role Category: Customer Success
    Role: Customer Success Manager
    Employement Type: Full time

    Contact Details:

    Company: Collegedunia
    Location(s): Bengaluru

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    Keyskills:   relationship building customer focus escalation management client relationship csm upselling customer service business development corporate sales sales marketing client relationship management b2b sales key account management key accounts

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