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Customer Service Engineer @ Orange Business

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 Customer Service Engineer

Job Description

Required Skills & Experience:

  • Proven experience in SMS flow management within the telecom industry.
  • Strong understanding of telecommunication protocols: SMPP, SS7, MAP, and GT-based signaling.
  • Hands-on experience with trace tools and PCAP analysis.
  • Familiarity with SRI-SM, MO-SMS, and MT-SMS flows in multi-network environments.
  • Experience supporting roaming SMS delivery and troubleshooting.
  • Ability to work across cross-functional teams to resolve complex SMS-related issues.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Production, Manufacturing & Engineering
Role Category: Engineering
Role: Engineering - Other
Employement Type: Full time

Contact Details:

Company: Orange Business
Location(s): Noida, Gurugram

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Keyskills:   SMS flow SS7 SMPP A2P P2P

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Orange Business

Orange Business Services is a global IT and communications services provider, with services in 220 countries. We help companies collaborate more effectively, operate more efficiently and engage better with their customers, connecting their people, sites and machines securely and reliably.