Hiring For Technical Support Engineer-iCare(Service Centre) Bangalore
- Ample Technologies
- 0 - 5 years
- Bengaluru
- 14 days ago
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Job Description
Dear candidates,
Greetings from Ample!!
We have Opening for Technical support Executive for Apple Authorised Service Centre iCare for Bangalore
Interested candidates can send in their updated resumes to tr**********e@am**e.co.in or whats app 9513947***
Role & responsibilities
Responsibilities
- Greet and direct customers
- Customer service / Front-end customer handling by providing accurate information (e.g. Product repair options, pricing and accessory sales services)
- Answer customers questions about specific products/services
- Troubleshooting technical-related issues and ensuring to resolve the issues within TAT
- Cross-sell products
- Promote accessory sales including add-on packs
- Manage returns of merchandise
- Coordinate with the other departments teams to provide excellent customer service (especially during peak times)
- Inform customers about discounts and special offers
- Provide customer feedback to the Team Leader
- Stay up-to-date with new products/services
- Escalate problems when unable to resolve customer issues
- Adhere to the Ample and Apple compliance
- From time to time complete the required Ample & Apple courses
- Understanding of the retail sales and service process
- Knowledge of computer hardware and software is an added advantage
- Familiarity with consumer behaviour principles
- Knowledge of inventory stocking procedures
- Track record of achieving sales and service quotas
- Excellent communication skills, capable of building trusting relationships
- Ability to perform in fast-paced environments
- Flexibility to work various shifts
- Should be technically sound.
- Should be able to handle customer queries and should aim at customer delight
- Self-driven and goal-oriented
Additionally required the below
- Listening
- Excellent customer service
- Meeting sales goals
- Selling to customer needs
- Product knowledge
- People skills
- Energy level
- Dependability
- General math skills
- Verbal communication
- Job knowledge
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: After Sales Service & RepairRole: Service EngineerEmployement Type: Full timeContact Details:
Company: Ample TechnologiesLocation(s): Bengaluru
Keyskills: Customer Support Hardware Repair Customer Handling Installation Diagnosis Troubleshooting Servicing
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Ample Technologies
Ample Technologies Pvt Ltd. We device and deliver customised solutions for our clients in the digital imaging, IT, print, and video industry. Our mobile computing, storage and presentation divisions cater to the need of corporate clients. Headquartered at Bangalore, we have branches in chennai ...
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