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Customer Support @ Tech Tammina

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 Customer Support

Job Description

TechTammina LLC is looking for Customer Support to join our dynamic team and embark on a rewarding career journey. A customer support role typically involves assisting customers with inquiries, resolving issues, and improving overall customer satisfaction. Duties may include:
  • Responding to customer inquiries via phone, email, or live chat
  • Troubleshooting technical problems and providing solutions
  • Recording and updating customer information in databases
  • Escalating complex issues to higher levels of support
  • Maintaining a high level of knowledge about company products and services
  • Providing exceptional customer service and building positive relationships with customers
  • Collaborating with other teams to resolve customer issues and improve processes
  • Staying current with industry developments and updates to company policies
  • Continuously seeking ways to improve customer experience and overall satisfaction.Qualifications:
  • Excellent written and verbal communication skills
  • Strong problem-solving and decision-making abilities
  • Ability to multitask and prioritize tasks effectively
  • Knowledge of customer service principles and practices
  • Previous experience in a customer support role
  • Familiarity with CRM software and ticketing systems
  • Positive attitude and a desire to help customers.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time

Contact Details:

Company: Tech Tammina
Location(s): Visakhapatnam

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Keyskills:   Customer support

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Tech Tammina

TechTammina LLC