IT Help Desk Analyst
- Kyndryl
- 1 - 2 years
- Bengaluru
- 17 days ago
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Job Description
Dear Candidate
Greetings from the Kyndryl India Recruitment team. We are currently looking for individuals who have 1 -2 years of experience in Voice process, strong in Communication skills and in Voice Tech Support. Please note that we are only considering applicants who have experience in Voice Tech support as this is a hiring pre-requisite.
A L1 Help Desk Analyst - IAM combines the know-how of tech support with problem solving and customer service, so bring your people skills and well teach you the rest. Its a fun and fast-paced role where youll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, youll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.
You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, youll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.
You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It's fun, challenging, and fast-paced you definitely won't be bored!
Your future at Kyndryl
This is a true start here, go anywhere opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.
Preferred Skills and Experience
- Experience working with Windows, Mac, or Linux operating systems
- Troubleshooting and problem-solving expertise
- Support help desk experience
- Customer support experience
- Experience modifying approaches and adapting to customer needs
If your profile is relevant to the job opening, kindly share your updated resume as a response to this email also please Register on the below link and please share the below details for further review:
LINK TO Apply - https://ibm.biz/BdnVNZ
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Technical Support - Voice / BlendedEmployement Type: Full timeContact Details:
Company: KyndrylLocation(s): Bengaluru
Keyskills: Technical Voice Process IT Helpdesk IT Service Desk Technical Helpdesk
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