Advanced Services Manager @ Juniper Networks

Home > After Sales Service & Repair

Advanced Services Manager

Juniper Networks
5 - 7 years
Bengaluru
2 months ago
Email to a friend
Report this job

Job Description

Role and Responsibilities

The selected candidate will report to the Juniper Global Advance services Sr Manager or Director in the Juniper Networks services organization. AS Manager will be responsible for managing a team of engineers/Technical service advisors. The team will produce and deliver various defect/bug reports, customer product health reports, reviewing open cases, RMAs and bugs, and remote consulting services across all Juniper products in routing, switching, security, and cloud domains. Responsibilities include but not limited to:

Business :

Strong customer advocacy, focus, and passion to deliver accurate and value-added deliverables to the customers
Understand the customer needs, work with Services PLM to explore newer deliverables to improve customer experience
Drive customer experience through delivering outcomes, engage with the customers (internal and external) to understand the potential gaps and drive necessary actions,
Drive outcomes, and continuous improvement in terms of service quality and time to delivery.
Engage with global teams for effective coordination of the deliverables
Engage with Juniper Engineering with a keen desire to improve existing processes.
Engage with IT and manage in-house tools migrations and development projects.
Keep looking for potential ways and leverage automation to replace manual processes with smart tools.
Participate in organization-wide quality initiatives with a vision to improve customer experience

People :

Hire and develop a team of enthusiastic engineers with strong analytical skills, Networking knowledge, and Juniper product expertise
Create a culture of innovation, learning attitude, and structures to support the growth of direct reports
Know your direct reports areas of expertise and interests and enable them to play to their strengths.
Ensure that employees have opportunities to raise questions, concerns, and/or provide feedback
Own the critical role of communication conduit of organization-wide context and information that impact the direct-reports.
Recognize and reward accomplishments

Personal attributes:

Passion for World Class Customer Experience
Excellent Communication and Interpersonal skills
People Leadership
Strong problem-solving skills
Customer/stakeholder engagement skills

Technical background

Candidates with a strong background in Networking and Automation will be preferred. Verifiable experience in network support/services roles, Dev ops, and Consulting services will have weightage.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: After Sales Service & Repair
Role: Service Manager
Employement Type: Full time

Contact Details:

Company: Juniper Networks
Location(s): Bengaluru

+ View Contact

Login

Candidates can login here to view contacts and apply.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach Resume Max 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Candidates are expected to provide most recent and accurate profile information, inappropriate content is strictly prohibited!

Keyskills: PLM Stakeholder Engagement Automation Networking Consulting Support services Customer experience Continuous improvement Release management Service quality

Fraud Alert to job seekers!

₹ Not Disclosed

Job application

We will notify the employer with your details. You can also attach a resume or a cover letter.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Similar positions

MANAGER

Walmart

8 - 12 years

Chennai

6 days ago

₹ Not Disclosed

Global Service Desk Manager

IntouchCX

5 - 7 years

Hyderabad

6 days ago

₹ Not Disclosed

Senior Manager, Global Service Desk

IntouchCX

6 - 8 years

Hyderabad

7 days ago

₹ Not Disclosed

Assoc Mgr Payroll Services

UKG

4 - 9 years

Noida, Gurugram

11 days ago

₹ Not Disclosed

Juniper Networks

Since 1996, Juniper Networks designs, develops, and sell innovative products and services that together provide our customers with high-performance network infrastructure that creates responsive and trusted environments for accelerating the deployment of services and applications over a single netwo...

Advanced Services Manager @ Juniper Networks

Home > After Sales Service & Repair