Senior IT Support Specialist The role involves monitoring support queues and managing issues from definition to resolution. Responsibilities include:
Clear understanding of ITIL Framework and hands-on experience with ITSM platforms (ServiceNow, Remedy, Jira SM).
Experience handling basic tasks related to virtualization platforms like VMware, Citrix, or HyperV
Hands-on experience with user management in Active Directory, along with clear concepts of DNS and DHCP
Experience working with OEMs and coordinating support for end users.
Experience with Salesforce user management
Experience handling basic tasks around Vmware/Citrix/HyperV or other platforms
Hands-on experience with user management on AD; clear concepts on DNS and DHCP
Experience working with OEMs and coordinating suppor
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SecurityRole: Security AdministratorEmployement Type: Full time