IT Support Specialist @ Responsive

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IT Support Specialist

Responsive
2 - 5 years
Coimbatore
19 days ago
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Job Description

About Responsive

Responsive (formerly RFPIO) is the global leader in strategic response management software, transforming how organizations share and exchange critical information. The AI-powered Responsive Platform is purpose-built to manage responses at scale, empowering companies across the world to accelerate growth, mitigate risk and improve employee experiences. Nearly 2,000 customers have standardized on Responsive to respond to RFPs, RFIs, DDQs, ESGs, security questionnaires, ad hoc information requests and more. Responsive is headquartered in Portland, OR, with additional offices in Kansas City, MO and Coimbatore, India. Learn more at responsive.io.

About the Role

Responsive is looking for an ambitious IT expert for our open IT Support Specialist position. Your job will be to provide technical support to maintain the organization s computer systems, both hardware and software and other peripheral equipment to ensure optimal performance so that end users can maintain a high level of productivity.

Essential Responsibilities

Provide technical assistance with computer hardware and software
Resolve issues for staff via phone, in person, or electronically
Log bugs and enhancement requests
Perform hardware and software installations, configurations and updates as needed
Create and maintain tips and tricks solutions for online database and web site
Provide introductory on-line & classroom training for company products
Resolve technical issues in a timely manner using available resources within the company

Education

Under graduation in computer science or Management Information Systems (MIS) is required.

Experience

2-5 years of proven experience in IT support or a related field.
Expertise in troubleshooting and supporting Windows 10/11, Linux, and Mac OS operating systems.
Hands-on experience with troubleshooting hardware issues on desktops, laptops, and peripherals.
Strong understanding of network configurations, including troubleshooting basic network connectivity issues.
Proficiency in Asset Management Systems, with the ability to track hardware inventory and manage asset lifecycles.
Basic knowledge of Mobile Device Management (MDM) and security concepts, with a focus on endpoint security.
Ability to prioritize tasks and manage time effectively in a fast-paced environment.

Knowledge, Ability & Skills

Excellent problem-solving skills and keen attention to detail.
Customer-service-oriented with strong interpersonal skills.
Ability to work both independently and as part of a team.
Ability to learn quickly and adapt to new technologies.
Proactive attitude with a willingness to take on new challenges.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Engineering - Hardware & Networks
Role Category: IT Network
Role: System Administrator / Engineer
Employement Type: Full time

Contact Details:

Company: Responsive
Location(s): Coimbatore

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Keyskills: Computer science Computer hardware Linux MIS IT support Customer service Windows Asset management Troubleshooting Technical support

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Your name (*)

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Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Responsive

About Responsive Responsive (formerly RFPIO) is the global leader in strategic response management software, transforming how organizations share and exchange critical information. The AI-powered Responsive Platform is purpose-built to manage responses at scale, empowering companies across the worl...

IT Support Specialist @ Responsive

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