Datacenter Switching - Technical Support Engineer 2 @ Juniper Networks

Job Description

• The candidate is expected to work in a highly dynamic and technical environment with relentless focus on delivering Remarkable Customer Experience.
• Demonstrate ownership of customer reported issues till resolution.
• Understand Customer s impact, prioritize and communicate effectively between various stakeholders.
• Contribute to New Product/Feature readiness, Knowledge Creation, Quality/Continuous improvement initiatives and Training/Mentoring activities.
• Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement.

• Excellent verbal and written communication, presentation and customer handling skills.
• Ability to logically troubleshoot complex and high impact problems
• Self-learner with appetite for continuous development.

In-depth knowledge of the following:

• Switching Technology [xSTP, VRRP, LACP, Dot1x, COS, QOS]
• IP and related protocols (ARP, ICMP, TCP, UDP, DNS, DHCP),
• IP routing protocol (BGP, OSPF, RIP),

• Understanding of Multicast related protocol [IGMP,IGMP-snooping, PIM] would be a plus.
• Scripting skills like Python, Perl, or Shell (bash, ksh, csh) would be considered as added advantage.

• Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers
• Troubleshooting complex networking in Routing/Switching domain
• Experience in working with Product Development/Engineering team to resolve customer reported issues.
• Proven track record of implementing automation technologies.
• Network Design and implementation experience in Datacenters would be a plus.

• Engineering Graduates with 2+ years of relevant work experience
• JNCIP / JNCIE / CCNP / CCIE will be added advantage.

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   TCP Telecom Automation Networking L2 Technical Support Engineer DNS Perl Technical support Python OSPF