Production Support Engineer II - Cloud & Middleware
- Fico
- 4 - 8 years
- Bengaluru
- 2 months ago
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Job Description
The Opportunity
The Solution Support Group is a global team responsible for providing 24x7 upgrade support of the companys Cloud, SaaS, ASP, and hosted solutions. Those who excel in this role have the willingness and ability to jump in and learn new technologies as well as move between them quickly. We attract engineers with tenacity, exceptional diagnostic, and problem-solving skills, and those looking to contribute to a corporate critical initiative. You ll have an opportunity to work with a diverse set of enabling platform technologies, supporting FICO s most critical clients. This role provides the opportunity to develop a deep understanding of our business and work closely with product development, product management, and sales/pre-sales team(s) to deliver significant value to our clients. - VP, Global Customer Support
What You ll Contribute
- Manage the operations and stability of the environments in accordance with established procedures and best practices,
- Help identify continuous process and procedural improvements.
- Drive incidents to resolution during scheduled upgrade activities and tasks.
- Assist management with assigned projects.
- Assist in incident and investigation resolution.
What We re Seeking
- Ambitious and self-driven individual with proven experience working platform, SaaS, and component solutions.
- Entry level knowledge of RedHat Enterprise Linux (RHEL).
- 4+ years of experience with web technologies (JBoss, Tomcat, Apache HTTP Server, OpenAM), and Outsystems is a plus.
- Working knowledge of relational database systems - MySQL, SQL Server 2005/2008/2012, Oracle 11 and Oracle RAC.
- Working knowledge of LDAP design, implementation, and networking.
- Exposure to administering multi-platform operating system environments (Windows and LINUX).
- Familiarity with ITIL standards and technologies (ServiceNow).
- Scripting/programming experience in Puppet, Powershell, PERL, .NET, Python or UNIX Shell a plus.
Job Classification
Industry: Analytics / KPO / ResearchFunctional Area / Department: Engineering - Software & QARole Category: DBA / Data warehousingRole: Database AdministratorEmployement Type: Full timeContact Details:
Company: FicoLocation(s): Bengaluru+ View Contact
Keyskills: Unix Linux Networking MySQL Customer support Perl Windows ASP SQL Python
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