Technical Architect - Cloud @ Blue Yonder

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Technical Architect - Cloud

Blue Yonder
8 - 16 years
Bengaluru
2 months ago
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Job Description

Provide applications and projects with technical support for MuleESB
Respond to and resolve incidents escalated from operational teams and performance tuning requests utilizing critical thinking skills.
Create and maintain documentation related to services, solutions and interfaces. Work with the performance support team to plan training, documentation, and communication for major projects or releases. Participate in Tiger Teams to troubleshoot end to end performance optimization of customer environments.
Provide technical and advisory leadership as required to complete objective and be the primary point of contact for escalations for products in their portfolio.
Prepare documentation and provide training and mentoring for other team members.
Deploying, upgrading and supporting Mule /AMQ / Python services/technologies
Experience in identifying problems, collecting data, establishing facts, and drawing valid conclusions
Use customer service, communication and problem-solving skills to solve inquiries from internal/external customers
Follow operational guidelines, process and procedures published by the team
Ability to support customer requests via phone, web, and email interfaces
Ability to work flexible hours, alternate shifts and the ability to support 24x7 Production Support operations
Experience in writing scripts and automating repetitive tasks

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Engineering - Software & QA
Role Category: Software Development
Role: Technical Architect
Employement Type: Full time

Contact Details:

Company: Blue Yonder
Location(s): Bengaluru

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Keyskills: Performance tuning operational support Production support Script writing Customer service Operations Middleware Technical support SQL Python

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Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Blue Yonder

Blue Yonder (formerly JDA Software, Inc.) provides seamless, frictionfree commerce please go to our updated company page as this page will no longer be active forthcoming.

Technical Architect - Cloud @ Blue Yonder

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