MIS Manager - Customer Relationship Management
- Shapoorji Pallonji
- 5 - 8 years
- Mumbai
- 2 months ago
- Email to a friend
- Report this job
Job Description
Key Responsibilities:
Manage CRM and MIS Integration:
- Oversee the integration of CRM data with systems.
- Ensure seamless data flow and consistency between CRM and systems.
- Data Management and Analysis:
- Maintain accurate and up-to-date client information within the CRM and MIS systems.
- Analyze customer data to generate actionable insights for business strategies.
- Reporting and Dashboard Creation:
- Develop and maintain dashboards and reports to track key performance indicators (KPIs).
- Provide regular updates and insights to senior management.
- Support Regional Teams:
- Assist regional MIS teams with CRM and MIS-related queries.
- Provide training and support on using CRM and MIS tools effectively.
- Process Improvement:
- Identify opportunities to enhance CRM and MIS processes.
- Implement automation solutions to streamline workflows.
- Collaboration with Departments:
- Work closely with sales, marketing, and IT teams to ensure alignment of CRM and MIS initiatives.
- Coordinate with other departments to support overall business objectives.
- Skills:
- Proficiency in CRM software (e.g., Salesforce, SAP) and excel and Power Point.
- Strong analytical and data interpretation skills.
- Excellent interpersonal skills.
- Ability to work independently and as part of a team.
- Detail-oriented with strong organizational skills.
Job Classification
Industry: Real EstateFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full timeContact Details:
Company: Shapoorji PallonjiLocation(s): Mumbai+ View Contact
Keyskills: Customer Relationship MIS Data Analysis Reporting
Fraud Alert to job seekers!
₹ Not Disclosed
Similar positions
Shapoorji Pallonji
Envisioning, Planning and finally Creating. Thats what we do at Shapoorji Pallonji & Co. Ltd. Our Vision and Rock Solid Experience has made us today, not only in India but also Internationally one of the foremost Indian Construction companies. We build a brand that endures. The first Indian Cons...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in