Sales Operations Analyst 5
- Juniper Networks
- 2 - 7 years
- Bengaluru
- 1 month ago
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Job Description
- Be the main point of contact for Juniper/Partners for all requests related to quote creation, modification, and management.
- Support the Sales team and partners with queries, quotes, and opportunity management.
- Work with Juniper Account Managers directly on specific assigned tasks within established policies and procedures.
- Interface with partners/distributors, Juniper Sales, Logistics, Customer Care, Customer Master, Global Support, and Order Management related to quote/ordering queries and escalations.
- Administratively responsible for creating/managing complex deals for assigned accounts and accountable for quotes.
- Escalate customer problems to the respective SBM and/or AM.
- Escalate quoting problems to the team lead and/or Managers.
- Be we'll-versed in systems and tools required to manage quotes and answer queries from partners, customers, and the Juniper team.
- Act as a Subject Matter Expert (SME) of processes and understand the upstream and downstream of processes.
- Solve problems and handle escalations for the process and work on future projects to solve repetitive problems.
- Engage with stakeholders regularly to discuss process issues and recommend solutions.
- Contribute to team goals and create personal goals.
- Act as a backup for senior team members and assist in training new hires.
- Documentation and process planning.
- Experience with people management will be an added advantage.
- Previous related service business experience and quoting skills.
- Good attention to detail and documentation skills.
- Good verbal and written communication skills.
- Good organizational skills.
- Good team player and quick learner.
- Ability to handle multi-tasking.
- SAP knowledge is an advantage.
- Project management knowledge.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: Full timeContact Details:
Company: Juniper NetworksLocation(s): Bengaluru
Keyskills: Order management SAP Sales Networking Process planning Project management Sales Operations Analyst Subject Matter Expert Downstream Logistics
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Since 1996, Juniper Networks designs, develops, and sell innovative products and services that together provide our customers with high-performance network infrastructure that creates responsive and trusted environments for accelerating the deployment of services and applications over a single netwo...
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