Tele sales Executive - Kannada voice process
- Matrimony com
- 0 - 5 years
- Bengaluru
- 2 months ago
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Job Description
Greetings from "Matrimony.com" We are hiring for Kannada Telesales process (Basic English required) Contact : Sushmita - 9620980*** Office Address:No: 14 | chartered center 3rd floor | laskar hosur road | Adugodi | Bangalore-560030 Job Title: Service Officer / Service Executive / Sr. Service Executive / Service Specialist Role: Telecalling / Telemarketing Executive Functional Area: BPO, KPO, LPO, Customer Service Employment Type: Full Time, Permanent Role Category: Voice Process Benefits
- Statutory Benefits viz. PF, ESI, Bonus, Gratuity, Leave all provided
- Opportunities to learn and grow with the Company
- Shifts: General Shifts, (9:30AM to 6:30PM)
Education and Experience:
- Freshers - Graduate in any stream / Awaiting final year result
- Minimum of 6 Months 4 years experience in Telesales / Telecalling / Telemarketing / Collections / Retention / Domestic BPO / Direct Sales / Telecom / Insurance / Customer Engagement process or domain
Role Overview: The Telesales & Service Associate of Bharat Matrimony sells paid memberships over phone to clients who are looking for matrimony alliances. The job is to reach out to various customers over phone, explain them the product & features and deliver value to the customers. Key Responsibilities:
- Responsible for making outbound calls and regular follow up on leads assigned.
- Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers.
- Selling Membership over the phone and achieve the targeted sales numbers & value, set quality parameters
- Explaining the product features in detail and how to use the packages.
- Understand the Customer requirements, encourage them to upgrade / renew the matrimony packages.
- Address all the issues / grievances of customers and provide the right customer experience.
- Capture the insights from customer interactions and share it with the internal team.
- Strictly adhere to the process requirements
Skill and Competencies required:Functional
- Business Knowledge Process Knowledge
- Product Knowledge
- Customer Orientation
- Language skills English / Regional language
- Telemarketing / Selling Skills
- Basic computer skills MS Excel, Word
Behavioral
- Values Integrity / Honesty / Respect
- Communication Oral & Written skills / Listening
- Executive Presence
- Business / Telephone Etiquette
- Influencing Skills
- Empathy
- Self-driven / Initiative
- Ability to manage stress
- Willingness to learn
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: FreshersContact Details:
Company: Matrimony comLocation(s): Bengaluru
Keyskills: Sales Process Telesales
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Matrimony com
Matrimony.com Ltd is India's first pure play Wed-Tech Company to get listed on BSE and NSE. Its flagship brand Bharat Matrimony is the largest and the Most Trusted Matrimony Brand (as per the Brand Trust Report 2014). Over 3600 associates serve close to 4 million members. The company provides both ...
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