Non Voice Backend Operation hiring @ Wipro-Kolkata (0 -2.5years)

Job Description

Role: Back End Operations 
Experience: 0-4 years' work experience in back office/BPO/Customer Service or similar transaction BPO processing
Shift Timing- 1.30pm to 11.30pm IST (Only fixed shift /Mon-Fri)
Cab -One Way Cab drop 
Work from Office: From Day 2 Onwards (Work from office -5days) 

Permanent work profile with Wipro Education - B.com, BA, BBA, Any B.sc (graduates only)/

NO BE/B TECH will be eligible for this hiring Note - No Remote from Work /Hybrid for this position, Monday -Friday (Work from office) Work Location: 
Wipro Kolkata salt lake
Application Link to apply -

https://forms.office.com/r/XJfNfVxYPM

Get application filled from 26th May - 28th May

Job Summary

• Strong understanding of client plan provisions/product & processing guidelines and SLA metrics
• Able to manually perform Benefit processes and complex tasks/calculations that require plan knowledge, analysis, and interpretation
• Research complex Benefits issues and formulates resolutions/ recommendations by analyzing fact patterns and applying plan provisions and best practices
• Resolve tasks in accordance with due dates and ensure process is well documented
• Create adhoc reports as required to support client service delivery functions
• Provide day-to-day client and third party administrator contact for participant processing inquiries
• Participate & contribute in daily huddles and status meetings
• Document task/ workflow analysis and comments in a concise, effective manner such that it can be easily understood by participant
• Develop and deliver client-specific operational training; monitor ongoing adherence to SOPs to ensure high quality
• Work with the client team across shores to deliver against client requirements
• Proactively identify training needs and provide necessary coaching as required to BOAs
• Proactively seek performance feedback to build & enhance knowledge
• Build and leverage partnerships across shores to deliver against client requirements
• Create robust documentation & SOPs for transition of activities between Ops and Shared Services, combined with ongoing coaching
• Document task/ workflow analysis and comments in a concise, effective manner such that it can be easily understood by the broader team
• Actively listens to all stakeholder/ team members to understand their perspective and ensure continuous understanding regardless of communication channels

Interview Rounds

GATE -online assessment

HR/GD 

Ops Manager connect

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   insurance Backend Operations non voice Retirement Planning Claim Payment Non Voice Process Transaction Processing International Non Voice Insurance Operations Us Insurance Bpo Non Voice Claims Adjudication Backend Process Insurance Processing Claims Processing