Senior Technical Support Engineer
- Juniper Networks
- 7 - 12 years
- Bengaluru
- 3 months ago
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Job Description
- The candidate is expected to work in a highly dynamic and technical environment with relentless focus on delivering Remarkable Customer Experience.
- Demonstrate ownership of customer reported issues till resolution.
- Lead key customer escalations within team towards resolution and own stake holder communication on critical / hot escalations.
- Understand Customer s impact. prioritize, own and effectively communicate between various stakeholders.
- Closely engage with escalations team and Product teams to drive customer reported escalations towards closures.
- Knowledge Creation, Quality / Continuous improvement initiatives and Training / Mentoring activities.
- Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement.
- Excellent verbal and written communication, presentation and customer handling skills.
- Ability to logically troubleshoot complex and high impact problems
- Self-learner with appetite for continuous development.
- In-depth knowledge of the following:
- Switching Technology [xSTP, VRRP, LACP, Etherchannel, Dot1x, Dot1q, QOS, POE]
- IP and related protocols (ARP, ICMP, TCP, UDP, DNS, DHCP)
- 802.11 a/b/g/n/ac/ax Wireless protocol standards.
- BGP, OSPF, VxLAN, EVPN understanding would be an added advantage.
- Scripting skills like Python, or Shell (bash, csh) would be considered as added advantage.
- Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers
- Troubleshooting complex networks in Switching/Wireless/Cloud domain
- Experience in working with Product Development/Engineering team to resolve customer reported issues.
- Network Design and implementation experience in Datacenters would be a plus.
- Engineering Graduates with 7+ years of relevant work experience
- JNCIE or CCIE in Routing Switching is a Plus.
- Certification on Cloud based / wireless technologies is an added advantage.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: System Administrator / EngineerEmployement Type: Full timeContact Details:
Company: Juniper NetworksLocation(s): Bengaluru
Keyskills: evpn udp poe bgp icmp vrrp lacp microsoft dynamics ax qos shell scripting dot1q customer handling switching technologies arp dhcp communication skills vxlan tcp python etherchannel ip gts presentation skills dns ospf written communication bash
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Since 1996, Juniper Networks designs, develops, and sell innovative products and services that together provide our customers with high-performance network infrastructure that creates responsive and trusted environments for accelerating the deployment of services and applications over a single netwo...
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