Senior Support Engineer 2 - By Wms/ Blue Yonder Warehouse
- Blue Yonder
- 3 - 10 years
- Bengaluru
- 3 months ago
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Job Description
Blue Yonder Title:
- Sr Support Engineer (Cloud Applications/ SaaS)
Other Comparable titles:
- Functional Analyst, Functional Support Analyst, Support Analyst
Overview:
- Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor s Best Places to Work
- Seeking an astute individual that has a strong Supply Chain/Warehouse domain experience and technical knowledge with the additional ability to be hands-on with the broader teams as part of the development/deployment and maintenance cycle, and good knowledge of industry best practices, with the ability to implement them working with customers and internal platform, and the product teams.
Scope:
- Core responsibilities include understanding the customer requests, supporting our designed products / solutions to efficiently satisfy business requirements, while balancing complexity to ensure processes are supportable and meet customer satisfaction.
- The team currently comprises of 100+ global associates across geographies and is expected to grow. The incumbent will need to have leadership qualities to also mentor junior and mid-level support engineers in our team.
Our current technical environment:
- Software: Java, GIT, Rest API, OAuth, PL/SQL
- Application Architecture : Scalable, Resilient, event driven, secure multi-tenant Microservices architecture
- Cloud Architecture : MS Azure (ARM templates, AKS, Application gateway, Virtue Networks, Event Hub, Azure AD)
- Frameworks/Others : Kubernetes, Kafka, Elasticsearch, Spark, NOSQL, RDBMS, Springboot, Gradle GIT, Ignite
What you ll do:
- BY WMS (WMS - Warehouse Management System) Support Engineer will be responsible to work with global technical and functional teams under various customer engagements.
- Individual will work with region customers/stakeholders to understand the request, support our designed products / solutions to efficiently satisfy business requirements, while balancing complexity to ensure processes are supportable and meet customer satisfaction.
- Individual to gather and understand the functional reported issues/problems and drive towards solutions and fixes, adhering to defined SLAs (Service Level Agreements).
- Document learnings and create knowledge articles for repeated cases
- Replicate and maintain customer environments
- Maintain knowledge of customer solution and customization
- Maintain sense of urgency and swiftness with all customer interactions
- Improve Customer Satisfaction by providing quality and timely solutions to reported issues and follow-up until closure.
- Interact with internal and external stakeholders and reports to management.
- Ide ntify areas of improvement and scope of automation on routine tasks or activities
- Individuals should be passionate about working with new technologies and products.
- Demonstrate ability to learn quickly, have good interpersonal communication skills- verbal and written.
- Drive architecture and designs to become simpler, more robust, and more efficient.
- Confidently represents product and portfolio, including vision and functional and technical roadmaps, within the company and, when necessary, to strategic customers
What we are looking for:
- Bachelor s degree (STEM preferred) and minimum 8 to 10 years of experience in Application Support and Implementation; ideally a candidate had experience of supporting BY WMS - SCM applications and aware of Architecture, Basics of Integration, Apache /IIS and working on the product support, within the last 3-4 years minimum.
- Strong experience of supporting BY WMS Web-application: Understanding of WMS application, architecture, experience in configuration and troubleshooting of BY WMS.
- D emonstrable experience supporting and maintenance of enterprise cloud solutions (we use Azure)
- Demonstrable experience with microservices based architecture on Cloud .
- Demonstrable experience, thorough knowledge and interests in Cloud native architecture, Distributed micro-services, Multi-tenant SaaS solution and Cloud Scalability, performance and High availability.
- Experience with varied tools such as ServiceNow, Salesforce, JIRA, AppD, Splunk.
- Good Understanding of secure architectures, secure configuration, identity management,
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: DBA / Data warehousingRole: Database AdministratorEmployement Type: Full timeContact Details:
Company: Blue YonderLocation(s): Bengaluru+ View Contact
Keyskills: Supply chain Automation Application support IIS RDBMS PLSQL Apache SCM Troubleshooting Salesforce
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Blue Yonder
Blue Yonder (formerly JDA Software, Inc.) provides seamless, frictionfree commerce please go to our updated company page as this page will no longer be active forthcoming.
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