Software Engineer I
- Astreya
- 0 - 2 years
- Remote
- 1 month ago
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Job Description
- Applies company policies and procedures to resolve routine issues
- Works on problems of limited scope
- Receives detailed instructions
- Help to provide administration, development, and application support for end users
- Assist in the design, develop, code, test and debug system software
- Review code and design
- Assist with configuring and integrating third-party software components and technologies
- Help to perform root cause analysis of network, operating system, and other issues related to how technical solutions operate in customer environments
- Help to address and resolve software bugs and bug reproduction requests; logging of all incidents and requests; engaging other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility
- Assist with appropriate logging and tracking of incidents and requests from identification through to resolution as per established policies
- Provide limited after hours and on-call support as needed
- Assist with review and development of test documentation
- Work with stakeholders and cross-functional teams on projects and initiatives
- Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
- Bachelor s degree (B.S/B.A) from four-college or university and 0 to 2 years related experience and/or training; or equivalent combination of education and experience
- Builds stable working relationships internally
- Follows standard practice and procedures when analyzing situations or data
- Understanding of various development programs
- Ability to quickly learn customer support processes, tools and techniques
- Excellent communication skills in English (both speaking and writing)
- Ability to collaborate and work remotely including use of communication tools
- Ability to multi-task and self-organize including prioritization of activities
- Understanding of using monitoring systems
- Attention to detail
- Familiarity with system administration
- Must have the ability to perform office-related tasks which may include prolonged sitting or standing
- Must have the ability to move from place to place within an office environment
- Must be able to use a computer
- Must have the ability to communicate effectively
- Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Software Development - OtherEmployement Type: Full timeContact Details:
Company: AstreyaLocation(s): Remote
Keyskills: Training Root cause analysis Application support Usage Service desk Customer support System software Monitoring System administration Testing
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Astreya
One of today\\Zs top IT solutions and services companies, Systweak has a wealth of experience developing innovative and user-friendly software for demanding users. Established in 1999, Systweak provides cost-effective software solutions with the highest standards of quality. Systweak aims to improve...
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