Order Management Professional
- Msi Services
- 1 - 3 years
- Bengaluru
- 4 months ago
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Job Description
- Processing sales orders for the companys sales divisions.
- Developing documentation related to support.
- Planning inventory control.
- Arranging distribution of products.
- Solving problems in cases of product returns.
- Placing orders, processing return requests, and entering credits.
- Handling customer inquiries regarding product information, ordering procedures, special orders, pricing, quotes, problems, returns, and shipping.
- Communicating with customers about order status, any delays, or problems with their requests.
- Serving as a liaison with third-party delivery services to coordinate deliveries and resolve problems.
- Providing information and assistance as needed to inventory and warehouse personnel to expedite processing of damaged and defective merchandise.
- Performing additional duties as required or requested.
Desired Candidate Profile
- The candidate should possess minimum of 1-3 years of experience in an international process;specialization in Order Management is preferred.
- Should be a fast learner.
- The candidate should possess relationship management skills since the job will involve liaising with customers and US stakeholders.
- The candidate should have the ability to multitask, prioritize, learn more, and be flexible.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Account / Relationship Management - Non VoiceEmployement Type: Full timeContact Details:
Company: Msi ServicesLocation(s): Bengaluru+ View Contact
Keyskills: Order management Relationship management MSI International process Customer satisfaction Inventory control HTTP ITES Inventory Business operations
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