Shortlisted - Technical Support Role For Tesco!! Day /uk Shift @ Catalyst

Job Description

HI Warm Greetings,

We Are Hiring!

You can call /whatsapp and book your interview slots

Ananya

8884496***

an************4@gm**l.com

We are looking for Graduate freshers with strong technical skills and excellent communication abilities to join our team as Technical Support Associates. If you are a quick learner with a passion for solving technical issues, this is the perfect opportunity for you! Key Responsibilities:

• Provide technical support and troubleshoot Microsoft product-related queries (Windows OS, Office Suite, etc.)
• Resolve issues related to software installation, system configuration, and performance
• Deliver excellent customer service by communicating effectively and addressing client concerns professionally
• Assist clients via various channels, including phone, email, and chat, with technical troubleshooting steps
• Log and document all technical issues in ticketing systems and escalate complex issues when necessary
• Provide step-by-step instructions to customers to resolve technical problems
• Ensure a high level of customer satisfaction through timely issue resolution

Skills & Qualifications:

• Graduate in any discipline (freshers are welcome)
• Strong knowledge of technical role
• Excellent oral and written communication skills
• Ability to multitask and prioritize in a fast-paced environment
• Strong problem-solving and troubleshooting abilities
• Willingness to work in shifts

Why Join Us?

• Competitive salary package
• Growth opportunities within the company
• Training and development programs
• A supportive and collaborative work environment

Technical Support - Store Desk Help(Voice Process Role)

Eligibility: Graduates with strong communication in English
Shift: Day Shift only
Working Days: 5 days a week
CTC: Up to 5 LPA
Experience: Freshers or candidates with customer support experience preferred

Key Responsibilities:

• Handle customer queries and provide effective solutions
  
• Communicate clearly and professionally in both English
  
• Maintain accurate records of customer interactions
  
• Collaborate with team members to improve customer service
  

Regards,

Ananya

8884496***

an************4@gm**l.com

Rivera Manpower Services

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Keyskills:   technical support Microsoft Windows technical Voice support voice process freshers dayshift desktop support laptop support Technical Voice Process IT Support UK shift