Associate / Sr.Associate - ER
- Sutherland Global
- 2 - 5 years
- Bengaluru
- 5 months ago
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Job Description
1. Take a high volume of inbound Customer calls on a variety of different issues e.g. product enquires, billing/refunds, etc
2. Update and input Customer details and contact notes accurately into the system(s)
3. Resolve Customer problems in a timely fashion & Deliver on Customer commitments
4. Liaise with other departments within the program in the event a Customer call cannot be resolved at the first point of contact, e.g. Conflict on Billing or Refund Issues
5. Achieve and maintain required metrics and goals
2. Update and input Customer details and contact notes accurately into the system(s)
3. Resolve Customer problems in a timely fashion & Deliver on Customer commitments
4. Liaise with other departments within the program in the event a Customer call cannot be resolved at the first point of contact, e.g. Conflict on Billing or Refund Issues
5. Achieve and maintain required metrics and goals
Minimum HSC or Graduation
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Non Tech Support - Voice / BlendedEmployement Type: Full timeContact Details:
Company: Sutherland GlobalLocation(s): Bengaluru+ View Contact
Keyskills: Billing
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