Sutherland Hiring Claims Associate Non Voice (Freshers & Experienced)
- Sutherland
- 0 - 5 years
- Mumbai
- 2 months ago
- Email to a friend
- Report this job
Job Description
Job Description:
Sutherland is hiring Customer Support Associates Non Voice on contract role for the claims process, supporting a leading international airline. If you have a knack for problem-solving and excellent communication skills, this is the right opportunity for you!
Key Responsibilities:
- Handle customer queries related to refunds, baggage mismatches, lost luggage, and other travel-related concerns
- Respond to customers via email and chat, ensuring timely and accurate resolutions
- Maintain high-quality communication standards and adhere to email etiquette
- Achieve daily resolution targets
- Maintain case logs, follow up where required, and ensure customer satisfaction
- Collaborate with internal teams to close open cases efficiently
Required Skills:
- Excellent verbal and written communication skills in English
- Strong email writing skills with proper etiquette
- Ability to handle high volumes of queries in a fast-paced environment
- Problem-solving attitude and customer-centric approach
- Familiarity with ticketing or travel industry processes is a plus (not mandatory)
Shift & Work Details:
- Location: Work from Office Airoli, Navi Mumbai
- Shift Timing: 9-hour shifts ( 7:00 AM to 4.00pm or 4.30pm to 1:30 AM )
- Work Days: 5 days work from office with Sat & Sun fixed week off
- Immediate joiners only
- Interview Process:
- HR Screening
- Operations Rounds
- SHL Assessment (Email writing & typing )
- Documentation & Offer
- Travel allowance as per company policy (1750 for one-way opted)
- Comprehensive training and onboarding
- Exposure to international airline operations
- Dynamic work culture and career growth opportunities
Interested can also share resume on sy**********l@su*************l.com
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Email SupportEmployement Type: FreshersContact Details:
Company: SutherlandLocation(s): Mumbai
Keyskills: Non voice Email Support Typing Speed Non Voice Process International Non Voice Chat Support Bpo Non Voice International Chat Process customer support Communication Skills Written Communication Backend Process English Typing
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