Senior Engineer, Product Support (Commerce)
- Globallogic
- 3 - 5 years
- Noida, Gurugram
- 29 days ago
- Email to a friend
- Report this job
Job Description
Description:Adobe Commerce Support - Billable
Requirements:
What will you do
Provide clear, timely, and professional technical support to customers or internal teams.
Diagnose and resolve issues related to product functionality or performance.
Communicate with customers to understand and document their issues.
Provide troubleshooting advice and assist customers in understanding solutions.
Create and maintain documentation related to support processes, troubleshooting, and product changes.
Suggest product improvements based on feedback or technical observations.
Share insights or best practices with the team and ensure alignment with overall project goals.
Train or assist other team members in areas where expertise is needed.
Job Responsibilities:
GlobalLogic looking for an enthusiastic PHP Developer who is interested in moving into a Product Support Engineer
role. In this role, you will apply your web development expertise to assist with support, resolve issues and product
enhancement. You will collaborate with various teams, including development, business, and customer support, to
ensure a positive user experience and address any technical challenges.
Designation: Senior Engineer (PHP - Product Support)
Experience: 3+ years
Work Location: Gurgaon
Required Skills: PHP Developer, Technical/ Product Support with Excellent (oral and written) communication skills in English.
What are we looking for
3+ years of experience in PHP Web Development.
Proven experience in developing, testing, and maintaining web applications and features.
Hands-on experience in identifying, documenting defects, and deploying new product versions and
updates.
Strong communication skills, both oral and written, in English.
Must be willing to work from the office and be flexible with a 24/7 shifts
What We Offer:
Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.
Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment or even abroad in one of our global centers or client facilities!
Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.
Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.
Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.
Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: GloballogicLocation(s): Noida, Gurugram
Keyskills: css wordpress bootstrap ajax jquery sql technical support java php web development linux writing codeigniter html mysql web development web designing magento communication skills laravel product support core php adobe javascript customer support php troubleshooting angularjs
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Globallogic
GlobalLogic is a full-lifecycle product development services leader thatcombines deep domain expertise and cross-industry experience to connectmakers with markets worldwide. Using insight gained from working on innovative products and disruptive technologies, we collaborate with customers to...
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