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Quality Analyst Lead - MIS @ Sutherland

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 Quality Analyst Lead - MIS

Job Description


The MIS and Quality Analyst uses data analysis, reporting, and quality monitoring to ensure accurate, efficient, and compliant invoice processing, and supports process improvement and client presentations


Responsibilities/Authorities/Main accountabilities:

  • Document and analyze audit findings to determine root causes and recommend corrective and preventive actions.
  • Monitor the implementation and effectiveness of corrective actions.
  • Prepare and present quality performance reports to management.
  • Collect, validate, and analyze data from invoice processing and T&E systems to support reporting and analytical needs.
  • Develop, generate, and distribute regular and ad-hoc MIS reports, dashboards, and scorecards to track key performance indicators (KPIs) related to processing volumes, efficiency, accuracy, and compliance.
  • Ensure the accuracy and reliability of data used for reporting and client presentations.
  • Identify trends, patterns, and deviations in data to provide actionable insights for process optimization and issue resolutions

Qualifications:

Bachelors degree in a relevant field.

3+ years of experience in a similar role within an invoice processing and/or T&E environment.

Skills:

Strong analytical and data interpretation skills.

Proficiency in reporting and presentation tools.

Excellent knowledge of invoice processing and T&E operations.

Quality assurance experience and a focus on accuracy.

Exceptional communication and client-facing skills.

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations - Other
Employement Type: Full time

Contact Details:

Company: Sutherland
Location(s): Hyderabad

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Keyskills:   Invoice Processing Advanced Excel Data Analytics Powerpoint MIS Reporting Excel Reporting

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₹ 4-5.5 Lacs P.A

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Sutherland

Sutherland Established in 1986, Sutherland Global Services is a global provider of business process and technology management services. Sutherland offers an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle. One of the l...