Sr.associate Analyst-non It/semi-voice(uk Client Calls)| Hyderabad-wfo
- Tech Mahindra
- 2 - 6 years
- Hyderabad
- 2 months ago
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Job Description
Greetings from Tech Mahindra!
Role: Recognition Administrator - U2 (Fulltime/Permanent)
NOTE: As per Tech Mahindra the designation on papers will be "Sr. Associate Analyst BPS/U2
Location: Hi-Tech city , Hyderabad, Telangana
EXP: 1.8Y till 5Y
Payroll: Tech Mahindra
Client: Publishing house from UK (800 years old brand)
Shift: 12PM till 9:30PM (2 way free transport will be provided with in the radius of 30Kms)
Work More: WFO (5 Day working/Fixed week offs on Sat & Sun)
KEY ACCOUNTABILITIES:
Operational support (75%)
- Data administration: adding new/amending recognition data (from sources like Zendesk or the Results Verification Service) to Salesforce, following established work processes and implementing recognition projects. This will include liaising with external institutions and internal Recognition Managers to ensure data is accurate, up to date and recorded within set timeframes.
- Provide responses to standard Recognition Helpdesk enquiries from recognising organisations, customers and learners.
- Budget - process payments as requested by raising and tracking Purchase Orders, ensuring they are paid on time. Keep clear and up-to-date records of all activity and expenditure.
- Budget - setting up new vendors and/or suppliers on Ironclad and OneTrust.
- Desk research as required, including annual competitor recognition tracker which gathers information from around 150 university websites.
- Make updates to the Recognition Sharepoint Hub as required and supporting preparation of internal communications.
- Support the Senior Recognition Operations Manager as required.
Administrative support (25%)
- Servicing Team meetings (including setting up, agenda planning and managing actions for: project/workstream meetings, regular all team meetings, annual f2f summit).
- Arrange internal and external meetings/room bookings and in-house catering for internal events and customer visits.
- Manage travel arrangements for visits and events when required, for example, booking taxis, flights or accommodation.
- Support production of recognition presentations for internal and external audiences.
Required Skills:
- Need someone with exceptional communication skills and must have experience in managing stakeholders from the UK or US or from any native english speaking country.
- Need someone who can work on excel reports (Example: Tables, Graphs, Basic formulas etc/No need of advance excel)
- Need graduation in any field.
Interested candidates can share their CV at TK*******9@te*********a.com or can text on my whatsapp: 7816041***.
Regards,
Dheeraj Kumar
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Operations SupportRole: Operations Support - OtherEmployement Type: Full timeContact Details:
Company: Tech MahindraLocation(s): Hyderabad
Keyskills: reports clients KPO Excel international BPO Problem Solving stakeholders Client Interaction Client Management Communication Skills Analytical Uk us International Voice Process Stakeholder Management
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Tech Mahindra
Tech Mahindra Limited is an Indian multinational provider of information technology (IT), networking technology solutions and Business Process Outsourcing (BPO) to the telecommunications industry. Tech Mahindra is a US$4.2 billion company with over 117,000 employees across 90 countries. It provide...
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